Retail Full Time Keyholder: Soho

Framebridge•New York, NY

1d•Onsite

About The Position

Framebridge is seeking a full-time Keyholder for its Soho retail store in New York. The Keyholder brings energy, leadership, and a customer-first attitude to the store team, taking on key-holding responsibilities while delivering an experience that encourages customers to return. The role reports to the Store Manager. The Keyholder sets the standard for exceptional customer service and represents the Framebridge brand. They support onboarding and training, execute and improve store operations, share product knowledge and design advice, coach team members, resolve customer questions and issues, and help meet customer experience and financial goals. The role requires a flexible schedule, including evenings and weekends. Framebridge describes its team culture as focused on pride in craftsmanship, adaptability, creative problem-solving, collaboration, personal responsibility, special customer experiences, and lasting relationships. The company says it fosters an inclusive, equitable, and collaborative environment.

Requirements

Experience as a key holder in a customer service, retail, or hospitality role.
Engaging personality with strong influence, interpersonal, communication, and relationship-building skills.
Interest in design and enthusiasm for working in a creative environment.
Ability and eagerness to learn new tools, technology, products, and processes.
Strong time-management, organizational, and problem-solving skills.
Adaptability and willingness to work flexible hours, including evenings and weekends.
Ability to stand for extended periods, up to 8 hours per shift.
Ability to lift and carry up to 30 lbs, including frames, supplies, or packaging materials.
Ability to bend, reach, and perform light physical movement as needed.
Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of the role.

Nice To Haves

A degree in art, design, marketing, or a relevant field is preferred but not required.

Responsibilities

Set the standard for exceptional customer service and represent the Framebridge brand in retail stores.
Support onboarding and training retail team members.
Execute and improve retail operational activities to help meet customer experience and financial goals.
Build customer relationships and coach retail team members using strong listening, oral, and communication skills.
Demonstrate product knowledge and provide design advice to customers; train team members to do the same.
Answer questions and troubleshoot issues using sound judgment.
Suggest innovations and improvements to the retail experience.
Help Framebridge deliver on its 100% happiness guarantee.
Work a flexible schedule, including evenings and weekends, to meet business needs.