Retail Full Time Keyholder: Hinsdale

Framebridge•Hinsdale, IL

2d•Onsite

About The Position

Framebridge is seeking a full-time Keyholder for its Hinsdale, Illinois retail store. The Keyholder is a trusted leader on the sales floor who takes on key-holding responsibilities while delivering an exceptional, customer-first experience. This role reports to the Store Manager and requires a flexible schedule, including evenings and weekends. The position supports store operations and team development, represents the Framebridge brand, and helps achieve customer experience and financial goals. The Keyholder provides product knowledge and design advice, helps train team members, resolves customer issues, and contributes ideas to improve the retail experience. The role involves regular standing for up to eight hours per shift, light lifting up to 30 pounds, and bending, reaching, and other light movement.

Requirements

Experience as a key holder in a customer service, retail, or hospitality role.
Engaging personality and strong influence, interpersonal, communication, and relationship-building skills.
Interest in design and enthusiasm for working in a creative environment.
Ability and eagerness to learn new tools, technology, products, and processes.
Strong time-management, organizational, and problem-solving skills.
Adaptability and willingness to work flexible hours, including evenings and weekends.
Ability to stand for extended periods, up to eight hours per shift.
Ability to lift up to 30 pounds and perform bending, reaching, and light physical movement.

Nice To Haves

A degree in art, design, marketing, or a relevant field is preferred but not required.

Responsibilities

Set the standard for exceptional customer service and represent the Framebridge brand in retail stores.
Support onboarding and training of retail team members.
Execute and improve store operational activities to meet customer experience and financial goals.
Use listening, oral, and communication skills to build customer relationships and coach team members.
Demonstrate product knowledge and provide design advice to customers; train team members to do the same.
Answer questions and troubleshoot issues using sound judgment.
Suggest innovations and improvements to the retail experience.
Help deliver on Framebridge’s 100% happiness guarantee.
Work a flexible schedule, including evenings and weekends, to meet business needs.