Retail Full Time Keyholder: Bethesda

Framebridge•Bethesda, MD

2d•Onsite

About The Position

Framebridge is seeking a full-time Keyholder for its Bethesda, Maryland retail store. This role brings energy, leadership, and a customer-first attitude to the store team. As a trusted leader on the sales floor, the Keyholder takes on key-holding responsibilities while helping deliver a customer experience that encourages customers to return. The position reports to the Store Manager. The Keyholder represents the Framebridge brand, provides excellent customer service and design advice, and supports onboarding and training of retail team members. The role also supports store operations and improvements to help meet customer experience and financial goals, troubleshoots customer issues, and helps deliver Framebridge's 100% happiness guarantee. Flexibility is required, including evenings and weekends. Framebridge describes its culture as focused on pride in craftsmanship, adaptability, collaboration, personal responsibility, making the customer experience special, and building lasting relationships. The company says it fosters an inclusive, equitable, and collaborative environment.

Requirements

Experience as a key holder in a customer service, retail, or hospitality role.
Engaging personality with strong influence, interpersonal, communication, and relationship-building skills.
Interest in design and enthusiasm for working in a creative environment.
Ability and eagerness to learn new tools, technology, products, and processes.
Strong time-management, organizational, and problem-solving skills.
Adaptability and willingness to work flexible hours, including evenings and weekends.
Ability to stand for extended periods, up to 8 hours per shift.
Ability to lift up to 30 pounds and to bend, reach, and move lightly as needed.

Nice To Haves

A degree in art, design, marketing, or a relevant field is preferred but not required.

Responsibilities

Set the standard for exceptional customer service and represent the Framebridge brand in retail stores.
Support onboarding and training of retail team members.
Execute and improve retail store operational activities to help meet customer experience and financial goals.
Use listening, oral, and communication skills to build customer relationships and coach retail team members.
Demonstrate product knowledge and provide design advice to customers; train retail team members to do the same.
Answer questions and troubleshoot issues using sound judgment.
Suggest innovations and improvements to the retail experience.
Help Framebridge deliver on its 100% happiness guarantee.
Work a flexible schedule, including evenings and weekends, to meet business needs.