Retail Full Time Keyholder: Flatiron

Framebridge•New York, NY

3d•Onsite

About The Position

Framebridge is seeking a full-time Keyholder for its Flatiron retail store. The Keyholder brings energy, leadership, and a customer-first attitude to the store team, taking on key-holding responsibilities while delivering an excellent customer experience. This role reports to the Store Manager. The Keyholder represents the Framebridge brand, supports team onboarding and training, and helps execute and improve store operations so customer experience and financial goals are met. The role includes advising customers on products and design, troubleshooting issues, supporting the company’s happiness guarantee, and identifying ways to improve the retail experience. The schedule requires flexibility, including evenings and weekends. The work involves standing for extended periods, up to eight hours per shift; lifting up to 30 pounds; and bending, reaching, and other light movement in a retail or production environment. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions.

Requirements

Experience as a key holder in a customer service, retail, or hospitality role.
Strong influence, interpersonal, communication, and relationship-building skills.
Interest in design and enthusiasm for working in a creative environment.
Ability and eagerness to learn new tools, technology, products, and processes.
Strong time-management, organizational, and problem-solving skills.
Adaptability and willingness to work flexible hours, including evenings and weekends.
Ability to stand for extended periods, up to eight hours per shift.
Ability to lift up to 30 pounds and perform bending, reaching, and light physical movement.

Nice To Haves

A degree in art, design, marketing, or a relevant field is preferred but not required.

Responsibilities

Set the standard for exceptional customer service and represent the Framebridge brand in retail stores.
Support onboarding and training retail team members.
Execute and improve retail operational activities to help meet customer experience and financial goals.
Use listening, oral, and communication skills to build customer relationships and coach retail team members.
Demonstrate product knowledge and provide design advice to customers; train retail team members to do the same.
Answer questions and troubleshoot issues using sound judgment.
Suggest innovations and improvements to the retail experience.
Help deliver on Framebridge’s 100% happiness guarantee.
Work a flexible schedule that meets business needs, including evenings and weekends.