Retail Full Time Keyholder: Flatiron

Framebridge•New York, NY

About The Position

Framebridge is seeking a full-time Keyholder for its Flatiron retail store. The Keyholder brings energy, leadership, and a customer-first attitude to the store team, taking on key-holding responsibilities while delivering an excellent customer experience. The role reports to the Store Manager. The position involves representing the Framebridge brand, supporting team onboarding and training, and helping meet customer-experience and financial goals through effective store operations. The Keyholder provides product knowledge and design advice, resolves customer questions and issues, coaches team members, and contributes ideas to improve the retail experience. The role requires a flexible schedule, including evenings and weekends. Physical tasks include standing for extended periods, lifting up to 30 pounds, and bending, reaching, and other light movement. Reasonable accommodations may be made for individuals with disabilities.

Requirements

Experience as a key holder in a customer service, retail, or hospitality role.
Engaging personality with strong influence, interpersonal, communication, and relationship-building skills.
Interest in design and enthusiasm for working in a creative environment.
Ability to learn new tools, technology, products, and processes quickly.
Strong time-management, organizational, and problem-solving skills.
Adaptability and willingness to work flexible hours, including evenings and weekends.
Ability to stand for extended periods, up to 8 hours per shift.
Ability to lift up to 30 pounds and perform bending, reaching, and light physical movement as needed.

Nice To Haves

Degree in art, design, marketing, or a relevant field; preferred but not required.

Responsibilities

Set the standard for exceptional customer service and represent the Framebridge brand in retail stores.
Support onboarding and training of retail team members.
Execute and improve store operational activities to meet customer-experience and financial goals.
Use listening, oral, and communication skills to build customer relationships and coach retail team members.
Demonstrate product knowledge and provide design advice to customers; train team members to do the same.
Answer questions and troubleshoot issues using sound judgment.
Suggest innovations and improvements to the retail experience.
Help Framebridge deliver on its 100% happiness guarantee.
Work a flexible schedule, including evenings and weekends, to meet business needs.