Full-Time Keyholder - Woodbury Commons
About The Position
As a Keyholder at Rothy’s, you will help bring company values to life by creating a service-first culture on the sales floor and supporting smooth store operations. You will serve as a role model for peers, deliver exceptional customer experiences, coach team members in the moment, and uphold operational excellence. As part of the leadership team, you may serve as Manager on Duty, ensuring the store reflects Rothy’s brand standards and values in every interaction. The role focuses primarily on customer experience and selling, with additional responsibility for team leadership and operational excellence. You will help build customer relationships through clienteling, support in-store events, assist with onboarding and training, and take ownership of assigned responsibilities through the Division of Responsibility program.
Requirements
- Be at least 18 years of age.
- Have 1–2 years of retail or customer service experience.
- Demonstrate the ability to connect with customers and deliver exceptional service.
- Have experience supporting operational tasks such as merchandising, shipment, or stockroom leadership.
- Be able to stand and walk for an entire shift.
- Be able to lift, push, carry, or otherwise move up to 25 lbs.
- Be able to frequently bend, reach, and stretch, and safely use ladders and step stools.
- Follow Rothy’s dress code, including wearing Rothy’s shoes during every shift.
- Be available to work at least 40 hours per week, including peak business days (Fridays, Saturdays, and Sundays), holidays, and evening and opening shifts.
Nice To Haves
- Some leadership responsibility in prior retail or customer service experience.
- A desire to grow leadership skills.
Responsibilities
- Lead and model the Rothy’s Experience on the sales floor, coaching and guiding team members to uphold brand standards.
- Drive personal and team sales results by delivering the Rothy’s Experience and supporting teammates through coaching and team selling.
- Build lasting customer relationships through strong clienteling practices.
- Assist with in-store events and activations that engage the local community, support brand awareness, and drive sales.
- Support onboarding and training by reinforcing store standards, SOPs, service expectations, selling behaviors, and product knowledge on the sales floor.
- Act as Manager on Duty when assigned, ensuring daily operations, visual merchandising tasks, and service expectations are met.
- Own assigned areas through the Division of Responsibility program and communicate progress, opportunities, and feedback to store leadership.
Benefits
- Generous paid time off.
- 401(k) matching.
- Comprehensive health plans for employees and their families.
- Supplemental mental health benefits.
- Monthly wellness reimbursement.
- Employee discount program.
- The role may be eligible for additional discretionary bonuses or incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
