Keyholder (PT) - Kierland Commons

UNTUCKit•Scottsdale, AZ

1d•Onsite

About The Position

The Keyholder is a part-time retail leadership role at Kierland Commons for a results-oriented leader who thrives in a performance-driven environment and leads from the sales floor. The role focuses on converting customer traffic into revenue, elevating the customer experience, and inspiring associates to exceed goals. The Keyholder drives individual and store sales, engages customers with personalized styling, builds client relationships through clienteling and follow-up, and uses product knowledge to support cross-selling, upselling, and conversions. The role also coaches associates, reinforces training and performance conversations, opens and closes the store, and helps maintain sales-focused floor and stockroom standards. Hours may vary, and scheduling flexibility is required, including availability for day, evening, weekend, and/or holiday retail hours.

Requirements

Prior retail leadership or keyholder experience.
Proven ability to drive sales and influence team performance.
Strong clienteling skills and a customer-first mindset.
High energy, strong communication skills, and a passion for results.
Commitment to the CORE Values: Be Kind, Own It, Work Together, Communicate, Mentor, and Have Fun.
Proven work experience as a Supervisor, Key Holder, or Assistant Manager.
Basic understanding of sales principles and customer service practices.
Proficiency with Apple products, G-suite, and omnichannel POS systems.
Solid communication and interpersonal skills.
Ability to work in the store alone.
Flexible scheduling and availability for retail hours, which may include days, evenings, weekends, and/or holidays.
High school degree.

Responsibilities

Lead by example in achieving and exceeding individual and store sales goals.
Engage customers, assess their needs, and provide personalized styling solutions.
Build and maintain client relationships through clienteling and follow-up.
Identify cross-selling and upselling opportunities to maximize transactions.
Use product knowledge to communicate value and drive conversions.
Motivate associates to demonstrate high-performance selling behaviors and help create a results-focused sales culture.
Coach team members in real time on selling techniques and client engagement.
Execute UNTUCKit University training and reinforce daily performance conversations.
Open and close the store while maintaining accountability for results and standards.
Maintain a visually compelling, sales-focused floor environment.
Keep the stockroom organized to support selling efficiency.
Monitor KPIs and contribute insights based on customer feedback and sales trends.