Full-Time Keyholder - Fifth Avenue

Rothy's•New York, NY

6d•$21 - $23•Onsite

About The Position

At Rothy’s, the Keyholder helps bring the company’s values to life by creating a service-first culture on the sales floor and supporting smooth store operations. The Keyholder is a role model for peers, delivers exceptional customer experiences, coaches team members in the moment, and upholds operational excellence. As part of the leadership team, the Keyholder may serve as Manager on Duty, ensuring the store reflects Rothy’s brand standards and values in every interaction. The role focuses primarily on customer experience, including service, selling, clienteling, team coaching, events, onboarding, and training. It also includes operational leadership, visual merchandising, and ownership of assigned areas under the Division of Responsibility program. The position is based at the Fifth Avenue store in New York City and requires availability for at least 40 hours per week, including peak business days, holidays, and evening and opening shifts.

Requirements

Must be at least 18 years of age.
1–2 years of retail or customer service experience, ideally with some leadership responsibility.
Proven ability to connect with customers and deliver exceptional service.
Experience supporting operational tasks such as merchandising, shipment, or stockroom leadership.
Desire to grow leadership skills.
Ability to stand and walk for an entire shift.
Ability to lift, push, carry, or otherwise move up to 25 lbs.
Ability to frequently bend, reach, and stretch, and safely use ladders and step stools.
Ability to follow Rothy’s dress code, including wearing Rothy’s shoes during every shift.
Availability to work a minimum of 40 hours per week, including Fridays, Saturdays, Sundays, holidays, and evening and opening shifts.

Responsibilities

Lead and model the Rothy’s Experience through exceptional service and selling on the sales floor, coaching and guiding team members to uphold brand standards.
Drive personal and team sales results by delivering the Rothy’s Experience to customers and supporting teammates through coaching and team selling.
Build lasting customer relationships through strong clienteling practices.
Assist with in-store events and activations that engage the local community, support brand awareness, and drive sales.
Support onboarding and training by reinforcing store standards, SOPs, service expectations, selling behaviors, and product knowledge on the sales floor.
Act as Manager on Duty when assigned, ensuring daily operations, visual merchandising tasks, and service expectations are met.
Own assigned areas of responsibility through the Division of Responsibility program and communicate progress, opportunities, and feedback to store leadership.