Retail Assistant Store Manager

Office Depot • Ormond Beach, FL

4d

About The Position

The Retail Assistant Store Manager helps drive sales and service growth, create a strong sales culture, maintain visual and merchandising standards, support freight and logistics activities, and deliver client satisfaction. This leader on duty helps foster a customer-centric environment, engage with the local community, and promote Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The role is a Key Carrier; full-time positions also require External Key Carrier duties, including opening and closing the store. The position requires a flexible schedule that may include evenings, weekends, and occasional holidays. Periodic comprehensive background checks may be required.

The Assistant Store Manager partners with store management to improve customer experiences and sales, support store operations, and develop associates, including Print Services associates. External Key Carrier duties include maintaining building and associate safety and security when other managers are absent, opening and closing the store, handling cash and store balancing, and supporting loss-prevention compliance.

The ODP Group describes itself as a provider of products, services, and technology solutions through a B2B distribution platform and omnichannel presence, including supply chain and distribution operations, sales professionals, online channels, and Office Depot and OfficeMax retail stores. Coworkers are expected to support a safe work environment by working safely and addressing potential hazards. The role offers competitive salaries, a benefits package that includes a 401(k), opportunities for career growth, and possible participation in an incentive program subject to its terms and conditions.

Requirements

• High school diploma or equivalent required.
• One to three years of related experience; retail, sales, customer-facing, and/or supervisory experience preferred.
• Basic computer skills and ability to use job-related technology and systems.
• Advanced selling skills and strong customer focus.
• Ability to lead, coach, motivate, and manage conflict.
• Strong problem-solving and time-management skills, with ability to plan, prioritize, and execute.
• Excellent verbal and written communication skills and ability to collaborate effectively.
• Business acumen, accountability, drive for results, and sound decision-making.
• Positive, engaging, action-oriented, adaptable, and passionate about the brand, products, services, and solutions.
• Ability to work a flexible schedule aligned with business needs, including evenings, weekends, and occasional holidays.
• For full-time Assistant Manager positions, ability to perform External Key Carrier duties, including opening and closing responsibilities.

Nice To Haves

• Bachelor’s degree in Business, Marketing, Retail, or a related field.
• Retail, sales, customer-facing, and/or supervisory experience.

Responsibilities

• Partner with the management team to drive memorable customer experiences and client satisfaction.
• Ensure storewide execution of Office Depot selling techniques and sales training.
• Help train and develop associates and model exceptional customer service and product expertise.
• Process merchandise accurately and efficiently in accordance with procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Assist the General Manager with guidance and coaching to improve associate performance.
• Contribute to sales and profitability initiatives involving conversion, Average Order Value, and customer satisfaction.
• Provide guidance, direction, and ongoing training to store associates, including Print Services associates.
• Facilitate training on the business model and the company's service offering.
• Observe, coach, and provide feedback to improve associate proficiency and build trust and brand loyalty.
• Provide input to the General Manager on associate performance, certifications, and competencies, using independent judgment.
• Maintain building and associate safety and security when other managers are absent.
• Perform opening and closing duties, including alarm activation and deactivation, cash handling, and daily store balancing.
• Support regular loss-prevention compliance and fulfill External Key Carrier responsibilities.
• Support a safe work environment by working safely and addressing potential hazards or concerns.

Benefits

• 401(k)
• Competitive salaries
• Opportunities to move and grow within the organization
• Possible participation in an incentive program, subject to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED