Assistant Store Manager
About The Position
The Assistant Store Manager is uBreakiFix’s second-in-command store leadership position. The role supports the Store Manager across store operations, repair performance, customer experience, inventory management, and team development. The position requires proficiency in both front-of-house and back-of-house operations and hands-on support of the team throughout the store. The starting pay is $23.50 per hour, with performance-based incentives tied to operational, customer, repair, and sales metrics. The role offers a career path toward Store Manager, District Manager, and further advancement.
Requirements
- At least 1 year of supervisory or leadership experience in a retail or service environment.
- At least 2 years of customer service experience.
- Repair proficiency across mobile device types, or demonstrated ability and genuine drive to achieve it.
- Valid driver’s license and acceptable Motor Vehicle Record (MVR).
- Ability to delegate, manage workflow, and prioritize under pressure.
- Comfort leading a team day-to-day while remaining hands-on with repairs and operations.
- Ability to develop others through patience, clear communication, and follow-through.
- High school diploma or GED.
- Proficiency in Microsoft Office, especially Excel.
- Flexible availability, including evenings, weekends, and holidays.
- Must pass a criminal background check and drug test.
Responsibilities
- Support the Store Manager with daily store operations, including opening and closing, customer flow, repair intake, and front-of-house execution.
- Manage and prioritize the repair queue to support timely service, accurate communication, and efficient job completion.
- Maintain proficiency in required repairs and support the team with troubleshooting, quality standards, and job completion.
- Delegate daily tasks to the repair team and keep work moving throughout the day.
- Manage inventory, including parts organization, cycle counts, accuracy, and shrink prevention.
- Onboard new team members and develop the team through hands-on coaching and direct feedback.
- Assist with customer escalations and service exceptions within company guidelines.
- Provide flexible coverage at other stores in the market as needed.
Benefits
- Unlimited monthly performance-based bonuses
- Employee discounts
- Ongoing training
- Health insurance
- Retirement plans
- Tuition reimbursement
- Career advancement opportunities and promotion from within
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
