Assistant Store Manager

Charter Communications • Eau Claire, WI

4d

About The Position

The Assistant Store Manager leads by example to foster a high-performance sales culture and deliver an exceptional customer experience. The role supports and motivates the team to achieve sales goals, build customer loyalty, and contribute to the store’s success. It also involves managing daily store operations, developing team members, maintaining store presentation, and overseeing inventory and compliance.

The position is based in a fast-paced retail environment with moderate noise levels. The employee represents Spectrum in a professional uniform. The work is physically demanding and requires lifting up to 35 pounds and standing for extended periods.

Requirements

• Ability to read, write, and speak English clearly and professionally when communicating with employees and customers in person, by phone, and in writing.
• Significant time working in a retail store environment.
• Proven ability to lead and motivate others in a goal- and incentive-based work environment.
• Detail-oriented with good problem-solving skills.
• High comfort level with personal technology, such as mobile devices and personal video platforms.
• Knowledge of and ability to use computer and software applications.
• Ability to prioritize, organize, manage multiple tasks or projects, and handle change effectively.
• High school diploma or equivalent.
• 2–3 years of sales or customer service experience.

Nice To Haves

• At least 1 year of management experience.
• 2–3 years of telecommunications or wireless experience.
• Familiarity with the latest technology and devices.
• Willingness to travel to other locations as business needs dictate.
• Bachelor’s degree or equivalent work experience.
• Sales training certifications.

Responsibilities

• Support and motivate the team to achieve sales goals, provide exceptional customer service, and maintain a positive, high-energy work environment.
• Coach employees to build customer relationships, resolve escalations, and recommend solutions that retain or upgrade customers.
• Recruit, train, and mentor team members.
• Manage daily store operations, including staffing, scheduling, and compliance with company policies.
• Maintain a welcoming, well-organized store that reflects Spectrum’s brand and supports excellent customer service.
• Oversee inventory control, enforce company policies, and complete audits to minimize losses.
• Work scheduled overtime as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED