Assistant Store Manager-Salvation Army Bakersfield Ming Store

The Salvation Army Southern California•Bakersfield, CA

About The Position

The Assistant Manager supports the Store Manager in operating a Salvation Army retail store, providing customers with a strong selection, exceptional service, and a well-organized store. The role is accountable for helping meet sales and income budgets while managing expenses to maximize profitability. It also helps create a positive, mentoring environment for Beneficiaries in the ARC rehabilitation program by partnering with program staff and supporting effective Work Therapy Assignments. The Assistant Manager helps oversee daily store operations, including opening and closing, point-of-sale operations, inventory, merchandising, donations, staffing, payroll records, customer and donor service, back-room processing, safety, and security. When the Store Manager is absent, the Assistant Manager assumes responsibility for day-to-day operations, including personnel and cash-handling duties. The role may involve transfer or relocation to other stores based on business needs.

Requirements

High school diploma or equivalent.
At least 2 years of previous retail management or supervisory experience; thrift experience preferred.
Basic understanding of office applications, including Microsoft Word, Excel, and Outlook.
Valid driver’s license; ability to pass an MVR report; proof of insurance; and access to a motor vehicle.
Must pass a background check, including Criminal History and Sex Offender Registry checks.
Ability to communicate effectively with management, store employees, customers, and donors.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
Ability to grasp, push, and pull objects such as files, drawers, carts, racks, fixtures, furniture dollies, platform trucks, hand trucks, and miscellaneous carts.
Ability to lift up to 50 pounds.
Ability to perform repetitive-motion tasks.
Problem-solving skills, including identifying and resolving problems and gathering and analyzing information to develop solutions.
Professional oral communication skills, including speaking clearly and persuasively, seeking clarification, and responding appropriately to questions.
Written communication skills, including clear writing, editing for spelling and grammar, accurate presentation of numerical data, and interpreting written information.
Teamwork skills, including balancing team and individual responsibilities and building positive team spirit, morale, and commitment to goals and values.
Project-management skills, including prioritizing and planning work, using time efficiently, organizing others’ work schedules, assigning tasks, and following up for accountability.
People-management skills, including involving staff in planning and improvement, providing feedback, developing employees, delegating work, matching responsibilities to people, setting expectations, and monitoring delegated work.

Nice To Haves

Previous thrift retail management or supervisory experience.

Responsibilities

Partner with the Store Manager in daily store operations, including opening and closing procedures, point-of-sale operations, inventory management and rotation, merchandising standards, and donations.
Assume responsibility for day-to-day store operations, personnel, and cash handling when the Store Manager is absent.
Help monitor and analyze key performance indicators to drive sales and profitability in line with budgets and goals.
When the Store Manager is absent, schedule employees to ensure appropriate store and donation-center coverage; coordinate team meetings; and review and maintain accurate payroll records, including time and attendance edits.
Assist with hiring, training, directing, developing, and coaching store employees.
Communicate personnel issues and performance results to the Store Manager; coordinate disciplinary warnings, conference reports, employee evaluations, and key performance results as needed with the Store Manager, HR Generalist, and District Sales Manager.
Promote customer and donor satisfaction through excellent service and strategies that improve the customer experience; maintain community relations.
Support the Store Manager in ensuring Back Room Processors and Warehouse Associates work effectively and meet daily processing goals.
Supervise, support, and report on program Beneficiaries when Work Therapy Assignments are in place.
Protect store currency, inventory, and property, including safe funds, bank deposits, products, equipment, and building security.
Secure the building during non-operating hours by following alarm and alert protocols.
Help establish and maintain safety measures consistent with ARC policy and government regulations; promptly report safety issues and incidents; assist with weekly store meetings and attend monthly ARC safety meetings in the Store Manager’s absence.
Transfer or relocate to other stores based on business needs.
Complete tasks assigned by the District Sales Manager, Command Retail Directors, and Command Administration.