Assistant Store Manager- Bellmawr, NJ (40 hours)

TD Bank • Bellmawr, NJ

3d • Onsite

About The Position

The Assistant Store Manager leads day-to-day service, sales, and operational objectives at a TD Store. The role leads a team to grow and deepen Customer relationships by delivering convenient service, advice, and personalized experiences. The manager can lead the Store with minimal direction and make decisions about daily work on the teller line or platform.

The position oversees service, advice, sales, and operational performance; coaches colleagues; supports Customer relationships and financial goals; and ensures compliance with banking policies and regulatory requirements. It also contributes to business growth through referrals, lead management, outreach, appointments, and community engagement. The role may perform daily Store operations, including account maintenance, wire transfers, opening and closing, cash management, and vault management.

The Assistant Store Manager supports a high-performing and diverse team through coaching, performance feedback, recruitment participation, and development. The role is classified as a loan originator and mortgage loan originator under applicable regulations, and the employee must meet eligibility and registration requirements, including maintaining active NMLS registration. Employment is contingent on required background and credit checks and related disclosures or certifications.

Requirements

• Undergraduate degree or equivalent experience.
• At least 2 years of experience working with customers and/or in sales, or equivalent.
• Demonstrated ability to provide legendary Customer service.
• Strong verbal and written communication skills.
• Sales and operational management skills.
• Ability to manage competing priorities.
• Proficiency in Microsoft Office.
• Demonstrated organization, interpersonal, communication, and decision-making skills.
• Proficiency with expense management.
• Must maintain active NMLS registration upon hire to engage in conversations with Customers about loan products and facilitate application intake.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a mortgage loan originator with NMLS under the SAFE Act and applicable regulations.
• Satisfactory criminal background and credit report checks, and required statements or certifications regarding government-agency findings.

Nice To Haves

• Supervisory or leadership experience preferred.
• Previous consumer and residential lending experience preferred.
• Knowledge of banking products and services preferred.
• Notary license preferred.

Responsibilities

• Lead a team of advice and service colleagues in meeting individual and Store objectives, performance goals, and Customer and colleague experience standards.
• Provide day-to-day team leadership and work direction for personalized and complex service and advice while maintaining compliance with regulatory requirements.
• Coach colleagues through observations, feedback, oversight, and communication to reinforce proactive advice, product recommendations, and exceptional service.
• Lead advisory colleagues in advice strategies and product and service knowledge, and establish ownership and direction for daily, quarterly, and annual objectives.
• Provide end-to-end financial advice, information, tools, and real-time insights to help Customers achieve their goals and build financial confidence.
• Identify advice opportunities and referrals to support business growth, and manage leads through outreach, calls, messages, appointments, and prioritization.
• Build and deepen Customer relationships, attract and retain Customers, handle escalations, resolve problems, and identify ways to prevent recurring issues.
• Participate in community events and promote the TD brand while serving community needs.
• Maintain optimal colleague scheduling to meet Customer demand and compliance requirements.
• Support referrals between colleagues handling day-to-day transactions, platform bankers, and partners.
• Lead operational compliance across teller and platform operations and oversee the completion and quality of daily processes and transactions.
• Ensure the Store operates efficiently and in accordance with bank policies and procedures; support audit readiness and operational soundness.
• Perform or oversee Store activities such as account maintenance, wire transfers, opening and closing, cash management, and vault and drawer audits.
• Identify and mitigate risk, audit compliance, escalate nonstandard or high-risk transactions, and ensure accurate documentation and due diligence.
• Support process improvement and timely, accurate completion of business procedures.
• Lead, coach, and develop a high-performing team; provide ongoing feedback and performance reviews and address performance appropriately.
• Support performance objective setting, recruitment and selection, policy compliance, knowledge sharing, change management, and effective team relationships.
• Promote a fair and equitable workplace and serve as a brand champion internally and externally.
• Maintain a professional and inviting Store environment, including lobby and frontline compliance with internal, external, marketing, premises, and regulatory guidelines.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation and incentive awards, potentially including cash and/or equity awards
• Training and onboarding
• Online learning platform and mentoring programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager