Relationship Banker II - Bellmawr, NJ (40 hours)

TD • Bellmawr, NJ

5d • $23 - $31 • Onsite

About The Position

The Relationship Banker II is a banking professional who brings TD’s relationship-driven banking experience to life by building and sustaining client relationships and providing personalized banking solutions aligned with clients’ long-term financial goals. The role is accountable for acquiring new clients and deepening existing relationships through consultative engagement, needs-based guidance, strong product knowledge, disciplined execution, and adherence to risk and regulatory standards.

Based in a bank location, the Relationship Banker leads client conversations across walk-in, appointment, and outbound interactions. The role identifies client needs and appropriate solutions, provides guidance on a broad range of products and services, manages more complex client scenarios, and coordinates referrals and partner hand-offs. It also includes mortgage-related client engagement, such as accepting inquiries and referring clients for mortgage solutions.

The role protects client and bank interests by following operational, compliance, AML, identification, documentation, and authentication standards. It contributes to team workflow and performance, supports a positive and inclusive work environment, completes required training, and participates in development activities. This position falls under applicable loan-originator and mortgage-loan-originator definitions and requires eligibility for employment with a covered financial institution and registration as a mortgage loan originator with NMLS.

Requirements

• High School Diploma or GED, or an equivalent combination of education and experience.
• At least 2 years of experience engaging clients in a sales, service, or relationship-building capacity, including identifying needs and delivering solutions.
• Demonstrated ability to conduct consultative client conversations, uncover needs, and recommend appropriate products and services.
• Strong communication skills, including the ability to convey information clearly, concisely, and confidently to diverse client populations.
• Ability to manage multiple priorities, organize work independently, and consistently meet deadlines in a fast-paced environment.
• Demonstrated sound judgment and problem-solving ability in client-facing and operational situations.
• Proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS) as required for the role.
• Must be eligible for employment with a covered financial institution under Regulation Z standards.
• Must be eligible for registration as a registered mortgage loan originator with NMLS under the SAFE Act.
• Satisfactory criminal background-check and credit-report results, and required applicant statements or certifications regarding government-agency or authority findings.
• Ability to perform the listed physical activities, including continuous sedentary work, multitasking, use of standard office equipment, prolonged concentration, and reading, writing, and comprehending instructions.

Nice To Haves

• Prior experience in a banking environment, including teller, platform, or relationship banking roles.
• Notary license, or ability to obtain one.

Responsibilities

• Build and sustain long-term client relationships through leads management, outbound efforts, and proactive engagement at a bank location.
• Identify opportunities to deepen client relationships and support clients’ financial objectives.
• Engage clients across walk-in, appointment, and outbound opportunities; conduct goals-based discovery to identify expressed and unexpressed needs.
• Use TD systems and tools to identify suitable solutions and next steps, accurately capture client information, and follow through on commitments and partner hand-offs.
• Apply banking and financial knowledge to provide clear, tailored guidance on products and services, including their options, benefits, and risks.
• Manage complex client scenarios and provide needs-based recommendations reflecting clients’ goals and financial positions; collaborate with partners and execute referrals effectively.
• Anticipate client needs and build deeper relationships through ongoing engagement, personalized guidance, and proactive outreach.
• Engage clients on mortgage products, accept mortgage inquiries, and refer clients for mortgage solutions or other residential lending activities.
• Provide continuity and follow-through, connecting clients with TD’s broader network of expertise.
• Follow and reinforce policies, procedures, and regulatory requirements; maintain accurate documentation and strong risk awareness.
• Deliver a welcoming, personalized client experience and serve as the primary point of accountability for client concerns, resolving issues where possible and escalating them when required.
• Lead client acquisition, retention, and relationship growth for the bank location.
• Balance client needs with risk and compliance requirements, including accurate client-information capture and adherence to policy.
• Maintain compliance with company guidelines and regulations, including AML requirements, client identification verification, data integrity, and authentication and documentation standards.
• Identify discrepancies, material changes, and risk indicators and escalate them appropriately.
• Act in accordance with TD’s code of conduct and ethical standards; protect clients, colleagues, and the Bank.
• Monitor workflow, prioritize tasks, and delegate responsibilities as a team leader.
• Complete required training and strengthen risk and compliance knowledge.
• Contribute to a positive team environment, participate in performance and development activities, and share insights, lessons learned, and best practices.
• Collaborate with team members and partners, embrace different perspectives, and demonstrate TD Way leadership behaviors.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation or incentive awards, including potential eligibility for cash and/or equity incentive awards
• Training and onboarding
• Online learning platform and mentoring programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED