Relationship Banker II- Vineland, NJ (40 hours

TD Bank • Vineland, NJ

2d • Onsite

About The Position

The Relationship Banker II is a banking professional who brings TD’s relationship-driven banking experience to life by cultivating and sustaining client relationships and providing personalized banking solutions that support clients’ long-term financial goals. The role is accountable for acquiring new clients and deepening existing relationships through consultative engagement, needs-based guidance, strong product knowledge, and disciplined execution while upholding risk and regulatory standards.

Working from a bank location, the Relationship Banker II manages leads and conducts proactive outreach, leads client conversations across walk-in, appointment, and outbound opportunities, and identifies solutions that fit clients’ needs and financial objectives. The position provides tailored guidance across a broader range of products and services, handles more complex client scenarios, collaborates with partners and makes effective referrals, including for mortgage solutions. The role also safeguards client relationships through accurate documentation, sound risk judgment, adherence to compliance requirements, and effective issue resolution.

The position serves as a team leader by monitoring workflow, prioritizing tasks, and delegating responsibilities. It also contributes to team performance, collaboration, a positive work environment, and ongoing development. The role falls within applicable Loan Originator and Mortgage Loan Originator definitions and requires eligibility for employment with a covered financial institution and NMLS registration. A satisfactory criminal background check and credit report check, as well as required applicant statements or certifications, are required by federal law.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• At least 2 years of experience engaging clients in sales, service, or relationship-building work, including identifying needs and delivering solutions.
• Ability to conduct consultative client conversations, uncover needs, and recommend appropriate products and services.
• Strong communication skills, including the ability to convey information clearly, concisely, and confidently to diverse client populations.
• Ability to manage multiple priorities, organize work independently, and meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client-facing and operational situations.
• Proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a registered mortgage loan originator with the NMLS under the SAFE Act.
• Satisfactory criminal background check and credit report check, and required statements or certifications regarding government-agency findings.
• Must meet the role’s physical and functional requirements, including continuous sedentary work, multitasking, use of standard office equipment, concentration, reading, writing, comprehension, and basic arithmetic.

Nice To Haves

• Prior experience in a banking environment, including teller, platform, or relationship banking roles.
• Notary license, or ability to obtain one.

Responsibilities

• Cultivate and sustain long-term client relationships through lead management, outbound efforts, and identifying opportunities to deepen relationships.
• Engage clients across walk-in, appointment, and outbound opportunities; conduct purposeful, goals-based discovery using active listening and effective questioning.
• Use TD systems and tools to identify suitable client solutions and next steps, accurately capture information, and follow through on client commitments and partner hand-offs.
• Provide clear, tailored guidance on a broad range of products and services, explaining options, benefits, and risks to support informed decisions.
• Manage complex client scenarios and provide needs-based recommendations reflecting clients’ goals and financial positions; collaborate with partners and execute referrals effectively.
• Anticipate client needs and strengthen relationships through ongoing engagement, personalized guidance, and proactive outreach.
• Accept mortgage inquiries and refer clients for mortgage solutions or other residential lending activities.
• Provide continuity of service and connect clients with TD’s broader network of expertise.
• Follow and reinforce policies, procedures, regulatory requirements, documentation standards, and risk controls.
• Deliver a welcoming, personalized client experience and serve as the primary point of accountability for client concerns, resolving them end-to-end where possible and escalating when needed.
• Support client acquisition, retention, and relationship growth at the bank location while balancing client needs with risk and compliance requirements.
• Verify client identification, maintain data integrity, and follow AML, authentication, and documentation requirements; identify and escalate discrepancies, changes, or risk indicators.
• Act ethically and in accordance with TD’s code of conduct; safeguard clients, colleagues, and the Bank.
• Monitor workflow, prioritize tasks, and delegate responsibilities as a team leader.
• Complete required training, strengthen risk and compliance knowledge, contribute to a positive team environment, and share insights and best practices.
• Participate in performance and development activities, collaborate with colleagues and partners, and demonstrate TD Way leadership behaviors.

Benefits

• Base salary and variable compensation or incentive awards, potentially including cash and/or equity incentive awards through an incentive plan.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, and reward and recognition programs.
• Regular career, development, and performance conversations with a manager.
• Access to an online learning platform and mentoring programs.
• Training and onboarding sessions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED