Relationship Banker II- Vineland, NJ (40 hours
About The Position
The Relationship Banker II is a banking professional who brings TD’s relationship-driven banking experience to life by cultivating and sustaining client relationships and delivering personalized banking solutions that support long-term financial goals. The role acquires new clients and deepens existing relationships through consultative engagement, needs-based guidance, product knowledge, and disciplined execution while upholding risk and regulatory standards. Based in a bank location, the role leads client engagement across walk-in, appointment, and outbound opportunities. It uses purposeful, goals-based discovery to understand client needs, provides tailored guidance across a broader range of products and services, and manages complex client scenarios through holistic recommendations and collaboration with partners. The role also engages clients on mortgage products and supports residential lending activities. The position maintains accurate documentation and compliance with policies and regulatory requirements, protects client and bank interests, and serves as a primary point of accountability for client concerns. It also acts as a team leader by monitoring workflow, prioritizing tasks, and delegating responsibilities.
Requirements
- High school diploma or GED, or an equivalent combination of education and experience.
- At least 2 years of experience engaging clients in a sales, service, or relationship-building capacity, including identifying needs and delivering solutions.
- Ability to conduct consultative client conversations, uncover needs, and recommend appropriate products and services.
- Strong communication skills, including the ability to convey information clearly, concisely, and confidently to diverse client populations.
- Ability to manage multiple priorities, organize work independently, and consistently meet deadlines in a fast-paced environment.
- Sound judgment and problem-solving skills in client-facing and operational scenarios.
- Proficiency with Microsoft Office or similar workplace technologies.
- Ability to complete required job-related training upon hire.
- Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS) as required for the role.
- Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
- Must be eligible for registration as a registered mortgage loan originator with the NMLS under the SAFE Act.
- Satisfactory criminal background check and credit report check, and required applicant statements or certifications regarding government agency or authority findings.
Nice To Haves
- Prior experience in a banking environment, including teller, platform, or relationship banking roles.
- Notary license, or ability to obtain one.
Responsibilities
- Cultivate and sustain long-term client relationships through lead management, outbound efforts, and identifying opportunities to deepen relationships.
- Engage clients through walk-in, appointment, and outbound opportunities, using active listening and purposeful discovery to uncover expressed and unexpressed needs.
- Use TD systems and tools to identify appropriate solutions and next steps, capture client information accurately, and follow through on commitments and partner hand-offs.
- Provide clear, tailored guidance on products and services, explaining options, benefits, and risks to support informed client decisions.
- Manage complex client scenarios with a holistic understanding of client goals and financial position, collaborating with partners and ensuring effective referrals.
- Anticipate client needs and build relationships through ongoing engagement, personalized guidance, and proactive outreach.
- Accept mortgage inquiries, refer clients for mortgage solutions, and engage in other residential lending activities.
- Ensure continuity of the client experience and connect clients with TD’s broader network of expertise.
- Adhere to and reinforce policies, procedures, and regulatory requirements, maintaining accurate documentation and strong risk awareness.
- Deliver a welcoming, personalized client experience and serve as the primary point of accountability for client concerns, resolving issues where possible and escalating them when required.
- Lead client acquisition, retention, and relationship growth for the bank location.
- Verify client identification, maintain data integrity, follow authentication and documentation standards, and comply with AML laws and other regulatory requirements.
- Identify discrepancies, material changes, and risk indicators, and escalate them in accordance with policy and procedure.
- Monitor workflow, prioritize tasks, and delegate responsibilities as a team leader.
- Complete required training, contribute to a positive team environment, share insights and best practices, and collaborate with team members and partners.
Benefits
- Health and well-being benefits
- Savings and retirement programs
- Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
- Banking benefits and discounts
- Career development
- Reward and recognition
- Variable compensation or incentive awards, such as eligibility for cash and/or equity incentive awards through an incentive plan
- Training and onboarding
- Online learning platform
- Mentoring programs
- Regular career, development, and performance conversations
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
