Relationship Banker I- Brick, NJ (40 hours)

TD • Brick, NJ

1d • $23 - $29 • Onsite

About The Position

The Relationship Banker I is a banking professional who brings TD’s relationship-driven banking experience to life by partnering with clients to help them achieve financial goals through personalized solutions that support overall financial well-being. The role acquires and deepens client relationships through consultative engagement, product knowledge, and disciplined execution while meeting TD’s risk and regulatory standards.

The position drives client acquisition at a bank location through walk-in opportunities, lead management, and outbound outreach. It uses goals-based discovery to understand client needs, explains relevant options and potential risks in clear language, provides personalized solutions and next steps, and offers ongoing guidance on TD products, services, and digital capabilities. The role also engages clients regarding mortgage products and residential lending activities.

The Relationship Banker I is accountable for delivering a welcoming, personalized client experience; resolving client concerns or escalating them as appropriate; and growing client relationships. It maintains accurate documentation, follows policies and regulatory requirements, protects client and Bank information, and contributes to team performance and a positive, collaborative work environment.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• At least 1 year of experience engaging with clients in a service, sales, or relationship-building environment.
• Experience educating clients about products and services in a consultative manner.
• Ability to communicate clearly and effectively with clients and colleagues.
• Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client interactions.
• Basic proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training after hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a registered mortgage loan originator with NMLS under the SAFE Act.
• Satisfactory criminal background check and credit report check, and required applicant statements or certifications regarding administrative, civil, or criminal findings by a government agency or authority.
• Must comply with applicable policies, procedures, ethical standards, and regulatory requirements.

Nice To Haves

• Teller or cash-handling experience in a financial institution.
• Notary license, or ability to obtain one.

Responsibilities

• Acquire and deepen client relationships through walk-in engagement, lead management, and outbound outreach.
• Conduct meaningful, goals-based discovery to identify client needs and priorities.
• Explain relevant banking options, including features, benefits, and potential risks, using clear and transparent language.
• Deliver personalized solutions and next best actions by connecting clients with appropriate products, services, or partners.
• Establish clear next steps and follow up to support clients’ long-term financial progress.
• Educate clients about TD products, services, and digital capabilities to simplify everyday banking and support financial wellness.
• Build and strengthen client relationships through consistent, personalized interactions.
• Engage clients regarding mortgage products, accept mortgage inquiries, refer clients for mortgage solutions, and participate in other residential lending activities.
• Deliver a welcoming client experience and serve as the primary point of accountability for concerns, resolving issues where possible and escalating when required.
• Identify opportunities to deepen client relationships, improve client outcomes, and support acquisition and retention at the bank location.
• Capture client information accurately and balance client needs with risk and compliance requirements.
• Comply with company guidelines, policies, procedures, and regulatory requirements, including AML requirements and client identification, authentication, data integrity, and documentation standards.
• Identify discrepancies, material changes, and risk indicators, and escalate them according to policy and procedure.
• Complete required training and continuously strengthen risk and compliance knowledge.
• Share insights, lessons learned, and best practices with the team; collaborate with team members and partners.
• Participate in performance and development activities, take accountability for outcomes, and contribute to a positive, inclusive work environment.

Benefits

• Base salary and variable compensation or incentive awards, including potential cash and/or equity incentive awards through an incentive plan.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, reward, and recognition.
• Training and onboarding.
• Access to an online learning platform and mentoring programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED