Relationship Banker I - Northfield (40 hour)

TD • Northfield, NJ

1d • $23 - $29 • Onsite

About The Position

The Relationship Banker I is a banking professional who delivers TD’s relationship-driven banking experience by partnering with clients to help them achieve financial goals and improve their financial well-being. The role acquires and deepens client relationships through consultative engagement, product knowledge, and disciplined execution while adhering to risk and regulatory standards.

Based in a bank location, the banker engages clients through walk-in opportunities, lead management, and outbound outreach; discovers client needs; explains suitable options and associated risks; and connects clients with products, services, or partners. The role provides ongoing guidance on TD products, services, and digital capabilities, supports residential lending inquiries and referrals, and handles client concerns while following applicable policies and procedures.

This position falls within federal definitions of Loan Originator and Mortgage Loan Originator. Eligibility for covered-financial-institution employment and NMLS registration is required. A criminal background check, credit report check, and required applicant statements or certifications are also required.

Requirements

• High school diploma or GED, or equivalent combination of education and experience.
• At least 1 year of experience engaging with clients in a service, sales, or relationship-building environment.
• Experience educating clients about products and services in a consultative manner.
• Ability to communicate clearly and effectively with clients and colleagues.
• Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client interactions.
• Basic proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training after hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required.
• Eligibility for employment with a covered financial institution under Regulation Z and eligibility for NMLS registration under the SAFE Act.
• Satisfactory criminal background and credit report checks, and required applicant statements or certifications.
• Continuous ability to perform multiple tasks, operate standard office equipment, respond quickly to sounds, concentrate for extended periods, use common sense in standardized situations, and read, write, comprehend instructions, and perform basic arithmetic.

Nice To Haves

• Teller or cash-handling experience in a financial institution.
• Notary license, or ability to obtain one.

Responsibilities

• Acquire clients at a bank location through walk-in engagement, lead management, and outbound outreach.
• Conduct goals-based client discovery to identify needs and priorities.
• Explain relevant banking options, features, benefits, and potential risks in clear and transparent language.
• Recommend personalized solutions and next steps, connecting clients to appropriate products, services, or partners.
• Provide ongoing client guidance and education about TD products, services, and digital capabilities.
• Build, retain, and deepen client relationships through consistent personalized interactions.
• Accept mortgage inquiries and refer clients for mortgage solutions or other residential lending activities.
• Serve as the primary point of accountability for client concerns, resolving issues where possible and escalating when needed.
• Maintain accurate client information and documentation, follow authentication standards, and comply with AML laws, regulations, and company policies.
• Identify discrepancies, material changes, or risk indicators and escalate them appropriately.
• Complete required training and strengthen risk and compliance knowledge.
• Share insights and best practices, collaborate with team members and partners, and contribute to a positive and inclusive work environment.
• Participate in performance and development activities and take accountability for outcomes.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation or incentive awards, including potential cash and/or equity awards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED