Relationship Banker I- Jackson, NJ (40 hours)

TD • Jackson, NJ

5d • $23 - $29 • Onsite

About The Position

The Relationship Banker I is a customer liaison who helps deliver TD’s brand promise by using financial expertise and consultative advice to help customers meet their banking needs and achieve their financial goals. The role contributes to business growth by identifying appropriate TD solutions and strengthening customer relationships. It requires knowledge of the bank’s product suite, services, and processes, and proficiency in routine transactions and customer support activities.

The banker listens to customers, identifies needs, recommends products, provides advice, resolves issues, and makes referrals to appropriate colleagues or internal partners. The role includes customer outreach and sales activities, conversations about loan products, and facilitating application intake. The position may also perform teller transactions and requires maintaining active NMLS registration. It supports store operations, risk controls, regulatory compliance, and a positive, inclusive team environment.

Requirements

• High school diploma or GED.
• At least 1 year of experience working with customers and/or in sales, or equivalent demonstrated through volunteering, education, or military experience.
• Must complete teller training upon hire to handle customer transactions.
• Must maintain active registration status with the Nationwide Mortgage Licensing System and Registry (NMLS).
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a mortgage loan originator with the NMLS under the SAFE Act and applicable regulations.
• Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding government agency or authority findings.
• Ability to organize and manage multiple tasks in a fast-paced environment.
• Excellent communication skills, including the ability to communicate concisely, clearly, and consistently.
• Ability to schedule and prioritize work, work independently, and meet deadlines.
• Sound judgment and effective problem-solving skills.
• Proficiency in Microsoft Office.

Nice To Haves

• Teller experience.
• Demonstrated ability to engage customers in conversations while educating them about products and services.
• Notary license.

Responsibilities

• Build and nurture customer relationships through attentive conversations, product knowledge, advice, and appropriate referrals.
• Identify customer needs and recommend banking products and services that support their financial goals.
• Use customer relationship management tools to assess customer needs and conduct proactive, lead-focused outreach and sales activities.
• Resolve customer issues and escalate matters when necessary; serve as a possible escalation point for customer questions or concerns.
• Participate in customer outreach, servicing, and advice activities, including discussing loan products and facilitating application intake.
• Lead lobby interactions by welcoming customers, discovering initial needs, managing customer flow, and guiding customers appropriately.
• Educate customers about self-service and digital banking options based on their preferences and needs.
• Perform teller transactions such as check cashing, deposits, transfers, and withdrawals when required, while following fraud mitigation and operational procedures.
• Complete operational activities in compliance with company policies and applicable laws and regulations, including the Bank Secrecy Act and Patriot Act.
• Maintain accurate documentation, perform due diligence on transactions, and escalate non-standard or high-risk activities.
• Support daily store operations, operational excellence, risk controls, and business objectives.
• Collaborate with teammates and partner bankers, make effective referrals, share knowledge, and contribute to a positive and inclusive work environment.
• Participate in training, coaching, performance management, and ongoing career development.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation or incentive awards, potentially including cash and/or equity awards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED