Relationship Banker I- Point Pleasant, NJ (40 hours)

TD Bank • Point Pleasant, NJ

8d • Onsite

About The Position

The Relationship Banker I is a banking professional who brings TD’s relationship-driven banking experience to life by helping clients work toward their financial goals through personalized solutions that support their overall financial well-being. The role acquires and deepens client relationships through consultative engagement, product knowledge, and disciplined execution while following risk and regulatory standards.

The position engages clients through walk-in opportunities, lead management, and outbound outreach; discovers clients’ goals and needs; explains relevant banking options transparently; and connects clients to appropriate products, services, or partners. It provides ongoing guidance on TD products, services, and digital capabilities, supports mortgage inquiries and referrals, and establishes follow-up to strengthen client relationships.

The Relationship Banker I is also responsible for accurate documentation, client identification and authentication, risk awareness, and compliance with policies and regulations. The role resolves client concerns where possible, escalates issues when needed, completes required training, and collaborates with colleagues to support team performance and a positive work environment.

Requirements

• High school diploma or GED, or equivalent combination of education and experience.
• At least 1 year of experience engaging with clients in a service, sales, or relationship-building environment.
• Experience educating clients about products and services in a consultative manner.
• Ability to communicate clearly and effectively with clients and colleagues.
• Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client interactions.
• Basic proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a registered mortgage loan originator with the NMLS under the SAFE Act.
• Satisfactory criminal background check and credit report check, and required applicant statements or certifications regarding government agency or authority findings.

Nice To Haves

• Teller or cash-handling experience in a financial institution.
• Notary license, or ability to obtain one.

Responsibilities

• Acquire new clients at a bank location through walk-in opportunities, lead management, and outbound outreach.
• Engage clients in goals-based discovery to understand their needs and priorities.
• Explain relevant products and options, including features, benefits, and potential risks, in clear and transparent language.
• Recommend personalized solutions and next steps, connecting clients with appropriate products, services, or partners.
• Provide ongoing guidance about TD products, services, and digital capabilities to support everyday banking and financial wellness.
• Build and strengthen client relationships through consistent, personalized interactions.
• Accept mortgage inquiries and refer clients for mortgage solutions or other residential lending activities.
• Document client information accurately and follow applicable policies, procedures, and regulatory requirements.
• Serve as the primary point of accountability for client concerns, resolving them when possible and escalating them when needed.
• Identify opportunities to deepen client relationships, improve client outcomes, and support acquisition and retention.
• Verify client identification, follow authentication and documentation standards, maintain data integrity, and comply with AML requirements.
• Identify discrepancies, material changes, and risk indicators and escalate them appropriately.
• Complete required training and strengthen risk and compliance knowledge.
• Share insights, lessons learned, and best practices with the team; collaborate with colleagues and partners.
• Participate in performance and development activities and contribute to a positive, inclusive team environment.

Benefits

• Base salary and variable compensation or incentive awards, with eligibility for cash and/or equity incentive awards generally through an incentive plan.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, mentoring programs, and reward and recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED