Relationship Banker I (40) Hendersonville

TD • Hendersonville, NC

6d • $23 - $29 • Onsite

About The Position

This banking professional brings TD’s relationship-driven banking experience to clients by helping them work toward their financial goals through personalized solutions that support financial well-being. The role acquires and deepens client relationships through consultative engagement, product knowledge, and disciplined execution while meeting TD’s risk and regulatory standards.

The Relationship Banker engages clients at a bank location through walk-in opportunities, lead management, and outbound outreach. They conduct goals-based discovery, explain relevant options and potential risks in clear language, recommend appropriate products, services, or partners, and establish follow-up steps. The role also provides ongoing guidance on TD products, services, and digital capabilities, and engages clients on mortgage products and residential lending activities.

The position is accountable for a welcoming, personalized client experience and for handling client concerns, relationship growth, accurate documentation, and timely escalation. It requires compliance with company policies, AML laws, and other regulatory requirements, including applicable mortgage-loan-originator registration and eligibility standards. The role also includes required training, collaboration with colleagues and partners, and participation in performance and development activities.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• At least 1 year of experience engaging with clients in a service, sales, or relationship-building environment.
• Experience educating clients on products and services in a consultative manner.
• Ability to communicate clearly and effectively with clients and colleagues.
• Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client interactions.
• Basic proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a registered mortgage loan originator with the NMLS under the SAFE Act and applicable regulations.
• Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding government-agency findings.

Nice To Haves

• Teller or cash-handling experience in a financial institution.
• Notary license, or ability to obtain one.

Responsibilities

• Acquire and deepen client relationships through walk-in engagement, lead management, and outbound outreach.
• Conduct meaningful, goals-based discovery to understand client needs and priorities.
• Explain banking options, features, benefits, and potential risks in clear, transparent language.
• Deliver personalized solutions and next steps by connecting clients with appropriate products, services, or partners.
• Execute accurately and establish follow-up to support clients’ long-term financial progress.
• Educate clients on TD products, services, and digital capabilities to support everyday banking and financial wellness.
• Build and strengthen client relationships through consistent, personalized interactions.
• Engage clients on mortgage products, accept mortgage inquiries, and refer clients for mortgage solutions or other residential lending activities.
• Resolve client concerns end-to-end where possible and escalate issues when required.
• Capture client information accurately and balance client needs with risk and compliance requirements.
• Verify client identification, maintain data integrity, and follow authentication and documentation standards.
• Identify discrepancies, material changes, or risk indicators and escalate them appropriately.
• Complete required training and strengthen risk and compliance knowledge.
• Share insights, lessons learned, and best practices with the team; collaborate with colleagues and partners.
• Participate in performance and development activities and contribute to a positive, inclusive work environment.
• Operate in accordance with TD’s code of conduct, ethical standards, policies, and regulatory requirements.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation or incentive awards, including potential eligibility for cash and/or equity incentive awards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED