Relationship Banker I - Northfield (40 hour)

TD Bank • Northfield, NJ

1d

About The Position

The Relationship Banker I is a banking professional who brings TD’s relationship-driven banking experience to life by partnering with clients to help them achieve financial goals through personalized solutions that support financial well-being. The role acquires and deepens client relationships through consultative engagement, product knowledge, and disciplined execution, while adhering to risk and regulatory standards.

Based in a bank location, the position engages clients through walk-in opportunities, lead management, and outbound outreach. It uses goals-based discovery to understand client needs, explains relevant products and services in clear language, recommends personalized solutions and next steps, and provides ongoing guidance on TD products and digital capabilities. The role also handles mortgage inquiries and referrals or other residential lending activities.

The Relationship Banker I is accountable for a welcoming client experience, resolving concerns or escalating them when necessary, and supporting acquisition, retention, and relationship growth. The position also performs activities in compliance with company policies, AML laws, and other regulatory requirements, with careful attention to identification verification, documentation, data integrity, and risk escalation. The role requires eligibility for mortgage-loan-originator registration and employment with a covered financial institution, as well as satisfactory background and credit checks.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• At least 1 year of experience engaging with clients in a service, sales, or relationship-building environment.
• Experience educating clients about products and services in a consultative manner.
• Ability to communicate clearly and effectively with clients and colleagues.
• Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client interactions.
• Basic proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a registered mortgage loan originator with NMLS under the SAFE Act.
• Satisfactory criminal background check and credit report check, and required applicant statements or certifications regarding government-agency findings.
• Ability to meet the role’s physical and cognitive demands, including continuous sedentary work, multitasking, standard office equipment use, concentration, reading, writing, and basic arithmetic.

Nice To Haves

• Teller or cash-handling experience in a financial institution.
• Notary license, or ability to obtain one.

Responsibilities

• Engage clients through walk-in opportunities, lead management, and outbound outreach to acquire and deepen relationships.
• Conduct meaningful, goals-based discovery to identify clients’ needs and priorities.
• Explain appropriate products, services, features, benefits, and potential risks clearly and transparently.
• Recommend personalized solutions and next steps, connecting clients with appropriate products, services, or partners.
• Provide ongoing client guidance and educate clients about TD products, services, and digital capabilities.
• Establish clear follow-up and deliver consistent, personalized interactions that support long-term client relationships.
• Accept mortgage inquiries, refer clients for mortgage solutions, and engage in other residential lending activities.
• Resolve client concerns end-to-end where possible and escalate issues promptly when needed.
• Balance client needs with risk and compliance requirements, accurately capturing client information and following policies.
• Verify client identification, maintain data integrity, and follow authentication and documentation standards, including AML requirements.
• Identify discrepancies, material changes, or risk indicators and escalate them according to policy and procedure.
• Complete required training and strengthen risk and compliance knowledge.
• Share insights, lessons learned, and best practices with the team; collaborate with colleagues and partners.
• Contribute to a positive, inclusive work environment and participate in performance and development activities.
• Adhere to TD’s code of conduct, ethical standards, brand, and client strategy.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation or incentive awards, with eligibility for cash and/or equity incentive awards generally through participation in an incentive plan
• Training and onboarding
• Online learning platform and mentoring programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED