Relationship Banker II - Princeton (40 hour)

TD • Princeton, NJ

2d • $23 - $31 • Onsite

About The Position

The Relationship Banker II is a banking professional who brings TD’s relationship-driven banking experience to life by cultivating and sustaining client relationships and providing personalized banking solutions that support clients’ long-term financial goals. The role is accountable for acquiring new clients and deepening existing relationships through consultative engagement, needs-based guidance, product knowledge, and disciplined execution while upholding risk and regulatory standards.

Working in a bank location, the Relationship Banker II manages leads and conducts outbound outreach, engaging clients through walk-ins, appointments, and proactive conversations. The banker discovers client needs, provides tailored guidance across a broader range of products and services, handles more complex client scenarios, and collaborates with partners to execute referrals, including residential lending referrals. The role serves as a client advocate and primary point of accountability for concerns, promoting continuity, follow-through, and a strong connection to TD’s broader expertise.

The position also safeguards clients and the Bank by following operational, AML, mortgage-lending, and other regulatory requirements; verifying client identification; maintaining accurate records; and identifying and escalating risk indicators. It includes team leadership responsibilities such as monitoring workflow, prioritizing tasks, and delegating responsibilities. The position is classified as a Loan Originator and Mortgage Loan Originator under applicable regulations, and requires eligibility for covered financial institution employment and NMLS registration. Satisfactory criminal background and credit checks are required.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• At least 2 years of experience engaging clients in a sales, service, or relationship-building capacity, including identifying needs and delivering solutions.
• Demonstrated ability to conduct consultative client conversations, uncover needs, and recommend appropriate products and services.
• Strong communication skills, including the ability to convey information clearly, concisely, and confidently to diverse client populations.
• Ability to manage multiple priorities, independently organize work, and consistently meet deadlines in a fast-paced environment.
• Demonstrated sound judgment and problem-solving skills in client-facing and operational situations.
• Proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a registered mortgage loan originator with the NMLS under the SAFE Act and applicable regulations.
• Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding administrative, civil, or criminal findings by a government agency or authority.

Nice To Haves

• Prior experience in a banking environment, including teller, platform, or relationship banking roles.
• Notary license, or ability to obtain one.

Responsibilities

• Cultivate and sustain long-term client relationships through lead management and outbound outreach at a bank location.
• Identify opportunities to deepen client relationships and help clients meet their financial objectives.
• Engage clients through walk-in, appointment, and outbound opportunities; conduct purposeful, goals-based discovery using active listening and advanced questioning.
• Use TD systems and tools to capture client information, identify appropriate solutions and next steps, and follow through on commitments and partner hand-offs.
• Apply banking and financial knowledge to interpret client needs and provide clear, tailored guidance on products and services, including their options, benefits, and risks.
• Manage complex client scenarios with a holistic understanding of client goals and financial position, collaborating with partners and ensuring referrals are effectively executed.
• Anticipate client needs and provide ongoing personalized guidance and proactive outreach to build deeper relationships.
• Accept mortgage inquiries and refer clients for mortgage solutions or other residential lending activities.
• Provide continuity and follow-through, connecting clients to TD’s broader network of expertise.
• Deliver a welcoming, personalized client experience and serve as the primary point of accountability for client concerns, resolving issues where possible and escalating them when needed.
• Lead client acquisition, retention, and relationship growth for the bank location by identifying opportunities to improve client outcomes.
• Balance client needs with risk and compliance requirements; accurately capture client information and follow applicable policies.
• Maintain compliance with company guidelines and regulations, including AML requirements, identity verification, data integrity, authentication, and documentation standards.
• Identify discrepancies, material changes, and risk indicators, and escalate them in accordance with policy and procedure.
• Follow TD’s code of conduct and ethical standards; exercise sound judgment in complex situations and protect clients, colleagues, and the Bank.
• Monitor workflow, prioritize tasks, and delegate responsibilities as a team leader.
• Complete required training and strengthen risk and compliance knowledge; contribute to team learning by sharing insights, lessons learned, and best practices.
• Collaborate with team members and partners, contribute to a positive work environment, and participate in performance and development activities.
• Embrace differing perspectives and model TD Way leadership behaviors.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Base salary and variable compensation/incentive awards, including potential eligibility for cash and/or equity incentive awards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED