Relationship Banker II

North Easton Savings Bank • Mansfield, MA

18h • Onsite

About The Position

The Relationship Banker II helps shape the customer experience by applying knowledge of deposit and consumer loan products. The role combines customer advising and relationship-building with branch operations, and offers the opportunity to develop leadership skills and take on increased responsibilities. The banker helps customers through financial education and personalized solutions and contributes to branch success and customer satisfaction.

The Relationship Banker II takes ownership of the branch when the Assistant Branch Manager or Branch Manager is absent, helping ensure smooth operations and exceptional service. The role supports team development, sales and service goals, and operational tasks that help the branch operate efficiently and securely. The position is office-based and follows a rotating Monday-through-Saturday schedule. Salary is $21.25 per hour.

Requirements

• High school diploma or equivalent.
• Three to five years of proven success in a customer-focused banking role.
• Passion for customer service and ability to build rapport and trust quickly.
• Strong communication, interpersonal, and sales skills.
• Desire to take on leadership responsibilities and learn new skills.
• Exceptional attention to detail, organization, and commitment to accuracy.
• Ability to maintain confidentiality and act with integrity.
• Availability to work a rotating schedule from Monday through Saturday.
• Ability to type, write, and file; move throughout the office; sit for extended periods; see and hear in an office environment with surrounding noise; and transport up to 20 pounds.

Nice To Haves

• College coursework or a degree is preferred.
• The role is described as ideal for someone currently working as a head teller who wants to develop skills within bank operations.

Responsibilities

• Greet and engage customers professionally, listen to their needs, and offer tailored financial solutions.
• Collaborate with the team to meet and exceed customer service and sales goals while maintaining high service standards.
• Address customer issues proactively and with a solution-oriented approach.
• Support the development of junior bankers and Relationship Banker I employees by providing guidance and training.
• Contribute to audits, cash settlements, ATM management, and reporting to help ensure efficient and secure branch operations.
• Identify opportunities to offer customers additional bank products and services to deepen relationships and support individual and branch-wide growth.
• Take ownership of branch operations in the absence of the Assistant Branch Manager or Branch Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED