Relationship Banker II

Simmons Bank•Memphis, TN

About The Position

Simmons Bank is a regional community bank offering traditional banking services and digital capabilities. The Relationship Banker builds, expands, and retains client relationships while providing an exceptional customer experience. The role assesses customers’ financial needs and recommends bank products and services to help them meet current and future financial goals. Bankers market solutions through daily interactions, outbound calls, business visits, networking events, and periodic workplace events, and are expected to meet or exceed individual and branch goals. They may also handle account maintenance, teller transactions, problem resolution, and other customer requests. Relationship Bankers are expected to represent Simmons professionally and positively. The bank provides training on its products, services, needs-based conversations, and tools for the role. The position shares information about the bank’s in-branch, digital, and business-partner resources; opens and closes accounts; facilitates consumer loan requests; identifies referral opportunities; and processes customer transactions accurately and professionally. It also requires compliance with applicable laws, regulations, policies, and procedures. The banker may coach and lead the branch team according to established processes when the AFCM is absent. Occasional travel may be needed for meetings, training, bank conversions, acquisition support, and support at other banking institutions within the market.

Requirements

High school diploma or GED.
Two years of customer-facing and goal-oriented experience.
Ability to motivate and present information effectively in one-on-one and small-group situations with customers, clients, and employees.
Ability to embrace a team-centric approach in a fast-paced, evolving banking environment.
Registration with the National Mortgage Licensing System and Registry (NMLS), or the ability to obtain an NMLS license after employment.
Knowledge of and ability to use MS Office programs.
Ability to understand and use social media platforms to support brand awareness and obtain market knowledge.
Ability to travel occasionally for meetings, training, bank conversion and acquisition support, and to provide support at other banking institutions within the market.

Responsibilities

Recommend the bank’s full range of resources, including in-branch services, digital capabilities, and business-partner resources.
Meet individual goals through required in-person and outbound calling activities that provide opportunities to offer needs-based solutions.
Open and close accounts, help customers select appropriate accounts, research customer accounts, and comply with BSA and CIP requirements.
Solicit consumer loan requests, maintain knowledge of loan policies and procedures, and assist with branch consumer loan portfolios.
Identify customer needs and refer them to partners in small business, corporate and institutional banking, mortgage, and financial advisory services.
Maintain customer satisfaction by engaging customers and providing an optimal customer experience.
Complete departmental documents and activities in compliance with applicable laws, regulations, policies, and procedures, including required compliance training.
Process customer requests and transactions accurately and professionally, engaging customers to identify needs and recommend solutions.
Coach and lead the branch team according to process and protocol in the absence of an AFCM.
Perform other duties and responsibilities as assigned.