Relationship Banker II

Simmons Bank•North Little Rock, AR

About The Position

Simmons Bank is a regional community bank offering financial services and technology to meet customers’ needs. Relationship Bankers build, expand, and retain client relationships while delivering an exceptional customer experience. They assess financial needs and recommend bank products and services to help customers meet current and future financial goals. The role includes marketing solutions through daily interactions, outbound calls, business visits, networking, and periodic “At Work” events, and achieving or exceeding individual and branch goals. Relationship Bankers may also support account servicing, teller transactions, problem resolution, and other customer transactions. They are expected to represent Simmons professionally and positively and meet or exceed customer expectations. Training is provided on the products, services, needs-based conversations, and tools required for the role.

Requirements

High school diploma or GED.
Two years of customer-facing and goal-oriented experience.
Ability to motivate and present information effectively in one-on-one and small-group situations to customers, clients, and employees.
Ability to embrace a team-centric approach in a fast-paced, evolving banking environment.
Registration with the National Mortgage Licensing System and Registry (NMLS), or ability to obtain an NMLS license after employment.
Computer skills, including use of MS Office programs.
Ability to understand and use social media platforms to share brand awareness and obtain market knowledge.
Ability to travel occasionally for meetings, training, and bank conversion and acquisition support, with sporadic and minimal overnight or out-of-town travel.

Responsibilities

Recommend the bank’s full range of resources, including in-branch services, digital capabilities, and business partner resources.
Meet individual goals through required in-person and outbound calling activities that provide opportunities to recommend needs-based solutions.
Open and close accounts, assist customers in selecting accounts, research customer accounts, and comply with BSA and CIP requirements.
Facilitate consumer loan requests by soliciting requests, maintaining knowledge of loan policies and procedures, and assisting with branch consumer loan portfolios.
Identify customer needs and refer customers to partner teams serving small businesses, corporate and institutional partners, and mortgage and financial advisory clients.
Maintain high client satisfaction by engaging customers and providing an optimal customer experience.
Ensure departmental documents and activities comply with applicable laws, regulations, policies, and procedures, including completing required compliance training.
Process customer requests and transactions accurately and professionally while engaging customers to identify needs and recommend solutions.
Perform other duties and responsibilities as assigned.
Coach and lead the branch team according to process and protocol in the absence of an AFCM.
Provide support and guidance at other banking institutions within the market.