Relationship Banker II

North Easton Savings Bank • Easton, MA

14h • Onsite

About The Position

North Easton Savings Bank’s Retail Division serves customers and community partners through a service-focused model. The Relationship Banker II helps shape the customer experience by applying knowledge of deposit and consumer loan products, providing financial education and personalized solutions, and building lasting customer relationships. The position offers opportunities to develop leadership skills and take on increased branch-operation responsibilities.

The banker takes ownership of the branch when the Assistant Branch Manager or Branch Manager is absent, helping ensure smooth operations and exceptional customer service. The role also supports junior bankers and Relationship Banker I employees through guidance and training, and contributes to customer service, sales, operational, and branch-wide goals.

This is an office-based position. The schedule rotates between Monday and Saturday. The role is not subject to SAFE Act registration requirements.

Requirements

• High school diploma or equivalent.
• Three to five years of proven success in a customer-focused banking role.
• Ability to build rapport and trust with customers.
• Strong communication, interpersonal, and sales skills.
• Desire to take on leadership responsibilities and learn new skills.
• Exceptional attention to detail and organization, with a commitment to accuracy.
• Ability to maintain confidentiality and act with integrity.
• Availability to work a rotating schedule from Monday through Saturday.
• Ability to type, write, and file; move throughout the office; sit for extended periods; see and hear in a noisy office setting; and transport up to 20 pounds.

Nice To Haves

• College coursework or degree preferred.
• Experience as a head teller seeking to develop skills within Bank Operations.

Responsibilities

• Greet and engage customers professionally, listen to their needs, and offer tailored financial solutions.
• Collaborate with the team to meet and exceed customer service and sales goals while maintaining high service standards.
• Address customer issues proactively and with a solution-oriented approach.
• Support the development of junior bankers and Relationship Banker I employees by providing guidance and training.
• Contribute to branch operations, including audits, cash settlements, ATM management, and reporting.
• Identify opportunities to offer additional bank products and services to deepen customer relationships and support individual and branch-wide growth.
• Take ownership of branch operations in the absence of the Assistant Branch Manager or Branch Manager.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED