Relationship Banker II - Randolph (40 hour)

TD Bank • Randolph, NJ

1d • Onsite

About The Position

The Relationship Banker II is a banking professional who delivers TD’s relationship-driven banking experience by cultivating and sustaining client relationships and providing personalized banking solutions that support clients’ long-term financial goals. The role acquires new clients and deepens existing relationships through consultative engagement, needs-based guidance, product knowledge, and disciplined execution while upholding risk and regulatory standards.

Working in a bank location, the Relationship Banker II manages leads and conducts proactive outreach, engages clients across walk-in, appointment, and outbound opportunities, and identifies ways to support their financial objectives. The role uses discovery and active listening to understand expressed and unexpressed needs, provides tailored guidance on products and services, handles complex client scenarios, collaborates with partners and makes referrals, and supports mortgage inquiries and residential lending activities. The banker serves as an advocate for clients, ensuring continuity, follow-through, accurate documentation, and compliance with policies and regulations.

The position also helps lead team workflow by monitoring and prioritizing tasks and delegating responsibilities. It requires completing role-related training and maintaining appropriate NMLS registration. The role is based in Randolph, New Jersey, and is listed as 40 hours. The stated pay range is $24.75–$34.00 USD.

Requirements

• High school diploma or GED, or equivalent combination of education and experience.
• At least 2 years of experience engaging clients in sales, service, or relationship-building work, including identifying needs and delivering solutions.
• Demonstrated ability to conduct consultative client conversations, uncover needs, and recommend appropriate products and services.
• Strong communication skills and the ability to convey information clearly, concisely, and confidently to diverse client populations.
• Ability to manage multiple priorities, organize work independently, and consistently meet deadlines in a fast-paced environment.
• Demonstrated sound judgment and problem-solving skills in client-facing and operational situations.
• Proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training after hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS) as required for the role.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a registered mortgage loan originator with the NMLS under the SAFE Act and applicable regulations.
• Satisfactory criminal background check and credit report check, and required applicant statements or certifications regarding administrative, civil, or criminal findings by government agencies or authorities.
• Ability to perform the stated physical and cognitive requirements, including continuous sedentary work, multitasking, operating standard office equipment, responding to sounds, concentrating, reading, writing, comprehending instructions, and basic arithmetic; frequent sitting and standing; and occasional walking, travel, lifting, and other listed movements.

Nice To Haves

• Prior experience in a banking environment, including teller, platform, or relationship banking roles.
• Notary license, or ability to obtain one.

Responsibilities

• Cultivate and sustain long-term client relationships through lead management and proactive outbound efforts at a bank location.
• Identify opportunities to acquire clients and deepen existing relationships in support of clients’ financial objectives.
• Engage clients through walk-in, appointment, and outbound interactions; conduct purposeful, goals-based discovery using questioning and active listening.
• Use TD systems and tools to capture client information, identify suitable solutions and next steps, and follow through on commitments and partner hand-offs.
• Apply banking and financial knowledge to provide clear, tailored guidance about products and services, including their options, benefits, and risks.
• Manage complex client scenarios with needs-based guidance, holistic recommendations, partner collaboration, and effective referral execution.
• Anticipate client needs and build relationships through ongoing engagement, personalized guidance, and proactive outreach.
• Accept mortgage inquiries, refer clients for mortgage solutions, and participate in other residential lending activities.
• Provide a welcoming, personalized client experience and take primary accountability for client concerns, resolving them where possible and escalating when needed.
• Balance client needs with risk and compliance requirements; accurately verify client identity, capture information, maintain data integrity, and follow authentication and documentation standards.
• Identify discrepancies, material changes, and risk indicators and escalate them in accordance with policy and procedure.
• Comply with company guidelines, regulations, AML requirements, TD’s code of conduct, and ethical standards.
• Monitor workflow, prioritize tasks, and delegate responsibilities as a team leader.
• Complete required training and strengthen risk and compliance knowledge; contribute to team development by sharing insights, lessons learned, and best practices.
• Collaborate with colleagues and partners, embrace different perspectives, and contribute to a positive and effective team environment.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Training and onboarding
• Online learning platform and mentoring programs
• Variable compensation or incentive awards, including possible cash and/or equity awards through an incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED