Occupancy Specialist Brookline, Randolph & Stoughton 40 hour
About The Position
The Occupancy Specialist works on Hebrew SeniorLife’s Property Management team at HSL Stoughton LLC and Simon C. Fireman Community, under the direction of the Director of Occupancy & Compliance, Supportive Housing. The role supports day-to-day operations and implementation of the Tenant Selection Plan, including waiting-list management, rental inquiries, apartment leasing, and tenant initial and annual certifications in compliance with HUD and other applicable federal, state, and local requirements, including fair housing regulations. The specialist coordinates rental activities with the Facilities Department and works with colleagues across departments to support residents. The role calls for strong customer service, patience, kindness, sound judgment in stressful or difficult interactions, independence, initiative, prioritization, multitasking, and community-building skills. The position supports Hebrew SeniorLife’s mission of helping elders remain independent and active.
Requirements
- College degree and/or three years of experience in property management.
- Excellent written and verbal communication skills.
- Proven computer skills, particularly with Microsoft Word, Excel, and PowerPoint.
- Exceptional organization, customer service, teamwork, communication, and interpersonal skills.
- Ability to manage multiple tasks simultaneously, handle difficult situations, and demonstrate flexibility.
- Ability to provide high-quality resident and customer service; communicate clearly; listen attentively; and speak respectfully with patience, kindness, and understanding.
- Ability to form trusting relationships with residents, families, and team members and work collaboratively with colleagues.
- Attention to detail and ability to perform and understand basic mathematical calculations accurately.
- Ability to read, understand, and implement HUD housing regulations and related policies and procedures.
- Ability to accept responsibility for assigned tasks and maintain a service-oriented approach.
Nice To Haves
- Certified Professional of Occupancy certification or equivalent.
- Prior experience with the HUD Section 8 Affordable Housing Program and knowledge of HUD, MassHousing, and EOHLC regulations and policies.
- Prior LIHTC experience and knowledge of Spectrum regulations and policies.
- Experience with Yardi or similar HUD affordable housing software.
Responsibilities
- Assist with leasing apartments at HSL Stoughton LLC and Simon C. Fireman Community, and at other Hebrew SeniorLife affordable housing sites, meeting occupancy goals and complying with tenant-selection, HUD, MassHousing, Spectrum, and fair-housing requirements.
- Respond to telephone inquiries; explain housing-program requirements, waiting-list processes, regulations, and the mandatory meals program; and maintain timely contact with applicants.
- Interview applicants and conduct building tours and apartment showings.
- Maintain the waiting list in compliance with HUD policies and tenant-selection regulations.
- Process eligible applicants from application through admission under the Section 8 Program and Low Income Housing Tax Credit program, verifying income, assets, medical expenses, and other expenses, and entering information into Yardi affordable housing software.
- Help residents complete, understand, and sign documents related to housing assistance and program compliance.
- Coordinate move-ins, move-outs, and apartment renovations with the Facilities Department; complete inspection forms with residents and coordinate follow-up with Facilities.
- Prepare annual income and expense recertifications and interim recertifications at HSL Stoughton LLC and Simon C. Fireman Community and other Hebrew SeniorLife affordable housing sites.
- Maintain and update current and archived tenant files.
- Establish, maintain, and update records to ensure compliance with EOHLC, HUD, MassHousing, Spectrum, and other applicable regulations.
- Maintain knowledge of HUD Section 8 and LIHTC regulations through relevant publications and other sources; attend housing meetings, workshops, and training sessions.
- Assist residents with their needs and refer them to appropriate community services.
- Monitor participants’ safety and well-being and seek assistance when necessary.
- Receive complaints and concerns graciously and take action to address issues, including making requests of others.
- Follow the HSL Employee Handbook and perform other related duties as required or directed.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
