Relationship Banker II - Randolph (40 hour)

TD • Randolph, NJ

1d • $25 - $34 • Onsite

About The Position

The Relationship Banker II is a banking professional who brings TD’s relationship-driven banking experience to life by cultivating and sustaining client relationships. The role acquires new clients and deepens existing relationships through consultative engagement, needs-based guidance, strong product knowledge, and disciplined execution, while upholding risk and regulatory standards.

Based at a bank location, the banker manages leads and conducts outbound outreach to identify opportunities that support clients’ long-term financial goals. The role leads purposeful discovery across walk-in, appointment, and outbound interactions; provides tailored guidance on a broad range of products and services; manages more complex client scenarios; and collaborates with partners to execute referrals. The banker also engages clients on mortgage products and residential lending activities, and serves as an advocate through ongoing engagement and proactive outreach.

The position includes responsibility for client experience, operational compliance, risk awareness, and accurate documentation. It also includes team leadership activities such as monitoring workflow, prioritizing tasks, and delegating responsibilities. TD provides training and onboarding, regular development conversations, access to online learning and mentoring, and a competitive benefits plan.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• At least 2 years of experience engaging clients in a sales, service, or relationship-building capacity, including identifying needs and delivering solutions.
• Demonstrated ability to conduct consultative client conversations, uncover needs, and recommend appropriate products and services.
• Strong communication skills, including the ability to convey information clearly, concisely, and confidently to diverse client populations.
• Ability to manage multiple priorities, independently organize work, and consistently meet deadlines in a fast-paced environment.
• Demonstrated sound judgment and problem-solving skills in client-facing and operational scenarios.
• Proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a registered mortgage loan originator with NMLS under the SAFE Act and applicable regulations.
• Satisfactory criminal background check and credit report check, and required applicant statements or certifications regarding administrative, civil, or criminal findings by a government agency or authority.

Nice To Haves

• Prior experience in a banking environment, including teller, platform, or relationship banking roles.
• Notary license, or ability to obtain one.

Responsibilities

• Cultivate and sustain long-term client relationships through lead management, outbound efforts, and identification of opportunities to deepen relationships.
• Engage clients across walk-in, appointment, and outbound opportunities, using purposeful discovery and active listening to uncover expressed and unexpressed needs.
• Use TD systems and tools to identify suitable solutions and next steps, accurately capture client information, and follow through on commitments and partner hand-offs.
• Provide clear, tailored guidance on a broad range of products and services, explaining options, benefits, and risks to support informed client decisions.
• Manage complex client scenarios with a holistic understanding of client goals and financial position, collaborating with partners and ensuring effective referral execution.
• Anticipate client needs and build relationships through ongoing engagement, personalized guidance, and proactive outreach.
• Engage clients on mortgage products, accept mortgage inquiries, refer clients for mortgage solutions, and participate in other residential lending activities.
• Ensure continuity and follow-through while connecting clients with TD’s broader network of expertise.
• Follow and reinforce policies, procedures, and regulatory requirements; maintain accurate documentation and protect clients and the Bank.
• Deliver a welcoming, personalized client experience and act as the primary point of accountability for client concerns, resolving issues where possible and escalating them when needed.
• Support client acquisition, retention, and relationship growth for the bank location.
• Apply sound judgment to balance client needs with risk and compliance requirements.
• Verify client identification, maintain data integrity, and follow authentication and documentation standards, including AML and regulatory requirements.
• Identify discrepancies, material changes, or risk indicators and escalate appropriately.
• Act in accordance with TD’s code of conduct and ethical standards, protecting clients, colleagues, and the Bank.
• Monitor workflow, prioritize tasks, and delegate responsibilities as a team leader.
• Complete required training and strengthen risk and compliance knowledge.
• Contribute to a positive team environment, share insights and best practices, collaborate with colleagues and partners, and participate in performance and development activities.
• Demonstrate TD Way leadership behaviors and embrace differing perspectives and experiences.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation or incentive awards, including potential eligibility for cash and/or equity incentive awards
• Training and onboarding
• Online learning platform and mentoring programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED