Relationship Banker I (40) Sumter Hwy

TD•Columbia, SC

7d•$23 - $29•Onsite

About The Position

The Relationship Banker I is a banking professional who brings TD’s relationship-driven banking experience to life by partnering with clients to help them achieve their financial goals. The role acquires and deepens client relationships through consultative engagement, product knowledge, and disciplined execution while adhering to risk and regulatory standards. The banker engages clients through walk-in opportunities, lead management, and outbound outreach; conducts goals-based discovery; explains relevant options, including features, benefits, and potential risks; and provides personalized solutions and next steps. The role offers ongoing guidance on TD products, services, and digital capabilities, supports mortgage inquiries and referrals, and serves as an advocate for clients’ financial well-being. The position also requires accurate documentation and careful compliance with company policies and regulatory requirements. The banker resolves client concerns where possible, escalates issues appropriately, protects client information, and contributes to a collaborative and inclusive team environment.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
At least 1 year of experience engaging with clients in a service, sales, or relationship-building environment.
Experience educating clients on products and services in a consultative manner.
Ability to communicate clearly and effectively with clients and colleagues.
Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
Sound judgment and problem-solving skills in client interactions.
Basic proficiency with Microsoft Office or similar workplace technologies.
Ability to complete required job-related training upon hire.
Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
Must be eligible for registration as a registered mortgage loan originator with NMLS under the SAFE Act.
Satisfactory criminal background and credit report checks, and required statements or certifications concerning administrative, civil, or criminal findings by government authorities.

Nice To Haves

Teller or cash-handling experience in a financial institution.
Notary license, or ability to obtain one.

Responsibilities

Acquire clients at a bank location through walk-in opportunities, lead management, and outbound outreach.
Conduct meaningful, goals-based discovery to understand clients’ needs and priorities.
Explain relevant banking options, including features, benefits, and potential risks, in clear and transparent language.
Deliver personalized solutions and next steps by connecting clients with appropriate products, services, or partners.
Establish follow-up and provide ongoing guidance on TD products, services, and digital capabilities.
Build and strengthen client relationships through consistent, personalized interactions.
Engage clients on mortgage products, accept mortgage inquiries, and refer clients for mortgage solutions or other residential lending activities.
Resolve client concerns end-to-end where possible and escalate them promptly when needed.
Capture client information accurately and comply with operational policies, AML laws, and regulatory requirements.
Verify client identification, maintain data integrity, and follow authentication and documentation standards.
Identify discrepancies, material changes, and risk indicators, and escalate them according to policy.
Complete required training and strengthen risk and compliance knowledge.
Share insights, lessons learned, and best practices with the team.
Collaborate with colleagues and partners, contribute to a positive work environment, and participate in performance and development activities.