Assistant Store Manager- Bellmawr, NJ (40 hours)

TD • Bellmawr, NJ

5d • $30 - $45 • Onsite

About The Position

The Assistant Store Manager leads the day-to-day service, sales, and operational objectives at a TD Store. The role leads colleagues in growing and deepening Customer relationships through convenient service, advice, and personalized experiences. The manager can lead the Store with minimal direction and make day-to-day decisions for teller-line and platform work.

The position oversees advice and service colleagues, supports Store performance and compliance, coaches team members in customer service and product advice, resolves escalated or high-risk issues, and contributes to business growth through lead management and referrals. It also supports operational excellence, risk controls, scheduling, colleague development, and community engagement. The role requires maintaining active NMLS registration upon hire to discuss loan products and facilitate application intake, and it falls within applicable loan-originator and mortgage-loan-originator definitions.

Requirements

• Undergraduate degree or equivalent experience.
• At least 2 years of experience working with customers and/or in sales, or equivalent experience.
• Demonstrated ability to provide legendary Customer service.
• Strong verbal and written communication skills.
• Sales and operational management skills.
• Ability to manage competing priorities.
• Proficiency in Microsoft Office.
• Demonstrated organization, interpersonal, communication, and decision-making skills.
• Proficiency in expense management.
• Maintain active NMLS registration upon hire to engage in conversations with Customers about loan products and facilitate application intake.
• Meet eligibility requirements for employment with a covered financial institution and registration as a mortgage loan originator under applicable regulations.
• Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding government agency or authority findings.

Nice To Haves

• Supervisory or leadership experience.
• Previous consumer and residential lending experience.
• Knowledge of banking products and services.
• Notary license.

Responsibilities

• Lead a team of advice and service colleagues to achieve individual and Store objectives, performance goals, and strong Customer and colleague experiences.
• Provide daily team leadership and work direction, ensuring personalized service and advice are delivered efficiently and in accordance with compliance and regulatory requirements.
• Oversee complex sales and advice activities involving multiple steps, systems, partners, and processes.
• Coach colleagues through observation, feedback, oversight, and communication to strengthen advice capabilities and customer service.
• Use knowledge of financial concepts, products, services, local market conditions, competitive offers, and economic trends to support Customer recommendations and financial empowerment.
• Handle critical and high-risk issues and determine appropriate resolutions; act as an escalation point for Customer problems and help prevent recurrence.
• Set work direction and role ownership to deliver advice and meet daily, quarterly, and annual objectives.
• Provide end-to-end financial advice and real-time insights, identify advice opportunities and referrals, and contribute to business growth.
• Manage Self-Generated Leads, partner and retail referral leads, campaign leads, Customer outreach, appointments, and lead prioritization.
• Participate in community events and promote the TD brand while serving community needs.
• Create a warm, engaging Customer environment by listening, asking clarifying questions, understanding needs, and supporting Customers through challenging times and life events.
• Attract, acquire, and retain Customers; deepen relationships and support profitability through advice opportunities and referrals.
• Build partnerships between transaction colleagues, platform bankers, and other partners to support effective referrals.
• Maintain optimal colleague scheduling to meet Customer demand and compliance requirements.
• Maintain a professional and inviting Store environment, including the lobby and frontline, in accordance with premises, marketing, and regulatory guidelines.
• Lead and drive operational compliance across teller and platform operations; oversee daily processes, transactions, and work quality.
• Support daily Store operations as needed, including account maintenance, wire transfers, opening and closing, cash management, vault management, and monthly vault and drawer audits.
• Develop and lead the Store's Operational Excellence plan; identify and mitigate risk and audit for compliance, policy adherence, and operational soundness.
• Ensure accurate documentation and due diligence for Customer transactions and activities; escalate non-standard or high-risk transactions as necessary.
• Support timely and accurate business processes, process improvements, and compliance with the Bank Code of Conduct.
• Lead and develop a high-performing team through ongoing feedback, performance reviews, coaching, development, and timely performance management.
• Help set team performance objectives, monitor and address or reward performance, and ensure colleagues follow applicable policies, procedures, and conduct guidelines.
• Share knowledge and expertise, communicate issues promptly, encourage strong working relationships, and support escalation of business challenges and change.
• Participate in recruitment and selection, promote a diverse and equitable workplace, and act as a brand champion internally and externally.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation or incentive awards, with eligibility for cash and/or equity incentive awards generally through an incentive plan
• Training and onboarding
• Access to an online learning platform and mentoring programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager