Store Supervisor- Tinton Falls, NJ (40 hours)

TD Bank • Tinton Falls, NJ

3d • Onsite

About The Position

The Store Supervisor oversees day-to-day team activities to support operational excellence, regulatory compliance, and the achievement of operational, customer, and sales objectives. When another manager is absent, the supervisor is expected to manage the Store, including the teller and platform teams and customer escalations. The role supports the acquisition, retention, and deepening of customer relationships through sales and advice activities that create personalized customer experiences.

The supervisor leads and coaches advice and service colleagues, directs workflows, delegates tasks, and monitors compliance and risk controls. The role includes customer-facing service and advice, complaint resolution, lead management, operational oversight, vault and currency management, transaction approvals, and branch administration. It also supports colleague development, scheduling, onboarding, performance feedback, and a positive team environment. The position requires maintaining active NMLS registration and eligibility to register as a mortgage loan originator. Employment is subject to required background and credit checks.

Requirements

• High school diploma or GED.
• At least 2 years of related experience working with customers and/or in sales, or equivalent.
• Previous supervisory experience or demonstrated ability to provide direction, make decisions, and coach others.
• Ability to oversee customer service and meet or exceed customer expectations.
• Strong organizational skills and ability to handle multiple tasks in a fast-paced environment.
• Effective verbal and written communication skills.
• Sound judgment in decision-making and problem-solving.
• Ability to multitask and maintain order in the Store.
• Good working knowledge of Outlook, Lotus Notes, Word, and Excel.
• Ability to supervise and lead others and provide community services.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a registered mortgage loan originator with NMLS under the SAFE Act and applicable regulations.
• Satisfactory criminal background check and credit report check, and required statements or certifications regarding government agency or authority findings.
• Ability to meet the physical requirements described in the posting, including continuous sedentary work, multitasking, use of standard office equipment, sitting, concentration, reading, writing, comprehension, and basic arithmetic; frequent standing and walking; and occasional travel and physical movements or lifting.

Nice To Haves

• Undergraduate degree.
• Notary license.

Responsibilities

• Supervise day-to-day activities of advice and service colleagues and direct team workflows to meet Store objectives and deliver effective customer service.
• Manage the Store in the absence of another manager, including the teller side, platform, and customer escalations.
• Monitor teller and platform workflows, prioritize tasks, delegate responsibilities, and ensure work is completed efficiently and in compliance with policies and regulations.
• Promote operational excellence, including cash handling, vault management, negotiable-item controls, fraud prevention, expense management, customer privacy, and colleague safety.
• Engage customers in conversations about loan products and facilitate application intake while maintaining active NMLS registration.
• Lead, coach, and develop colleagues in customer service, product knowledge, consultative advice, sales activities, and complaint resolution.
• Acquire and deepen customer relationships through lead management, referrals, campaigns, outreach, appointments, and proactive sales and service activities.
• Provide customer advice and service, complete transactions, use customer relationship tools, lead lobby interactions, handle escalations, and resolve complaints.
• Support execution of Store customer experience and advice plans and maintain appropriate colleague scheduling for customer demand and compliance needs.
• Maintain professional and inviting Store common areas in accordance with premises, marketing, and regulatory guidelines.
• Collaborate with TD partners to direct customers to the channel best suited to their needs.
• Process and decide routine to advanced transactions, including check cashing, large withdrawals, deposits, and loan payments, in accordance with Bank policies.
• Manage vault operations, including auditing, reporting, balancing, currency levels, and currency shipments and deliveries.
• Oversee daily branch administrative duties, resolve operational issues, approve financial transactions using sound judgment, and escalate non-standard or high-risk activity.
• Ensure accurate documentation, customer due diligence, policy compliance, cash controls, and timely completion of business processes; participate in process improvement.
• Provide feedback and coaching, contribute to team objectives and performance reviews, support colleague development and onboarding, and foster a cohesive, inclusive team environment.
• Under the direction of the Manager, participate in performance management activities for the teller and platform teams.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Base salary and variable compensation or incentive awards, with eligibility for cash and/or equity incentive awards generally through participation in an incentive plan
• Training and onboarding
• Online learning platform and mentoring programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED