Store Supervisor- Tinton Falls, NJ (40 hours)

TD • Tinton Falls, NJ

5d • $24 - $34 • Onsite

About The Position

The Store Supervisor oversees day-to-day team activities to ensure operational excellence and compliance with policies and procedures, mitigate risk, and protect the Bank and its Customers. The role reinforces operational, customer, and sales objectives and, when no other manager is present, manages the Store, including teller operations, the platform, and Customer escalations. The supervisor helps the team acquire, retain, and deepen relationships by reinforcing sales and advice activities that create personalized Customer experiences.

The role provides direction and oversight to advice and service colleagues, monitors teller and platform workflows, assigns priorities and duties, and coaches colleagues on customer service, product knowledge, advice conversations, and regulatory compliance. It supports a consultative approach to financial needs, manages customer leads and outreach, and engages Customers about loan products. The role requires maintaining active NMLS registration status.

The Store Supervisor is accountable for Customer experience and issue resolution, operational standards, cash and vault management, fraud prevention, accurate transactions and documentation, and compliance with Bank policies. The role also develops and supports a high-performing team, contributes to performance management, and maintains appropriate colleague scheduling and a professional Store environment.

Requirements

• High school diploma or GED required.
• At least 2 years of related experience working with customers and/or in sales, or equivalent.
• Previous supervisory experience or demonstrated ability to provide direction, make decisions, coach, and oversee customer service.
• Proven ability to meet and exceed Customer expectations.
• Strong organizational skills and ability to handle multiple tasks in a fast-paced environment.
• Effective verbal and written communication skills.
• Sound judgment in decision-making and problem-solving.
• Ability to multitask and maintain order in the Store.
• Working knowledge of Outlook, Lotus Notes, Word, and Excel.
• Ability to supervise and lead others.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a registered mortgage loan originator with the NMLS.
• Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding government agency findings.
• Ability to meet the role’s physical requirements, including frequent standing and walking and occasional lifting and carrying.

Nice To Haves

• Undergraduate degree preferred.
• Notary license preferred.

Responsibilities

• Supervise day-to-day activities and provide work direction to advice and service colleagues to meet Store objectives.
• Monitor teller and platform workflows, prioritize work, and delegate tasks and responsibilities.
• Manage the Store in the absence of another manager, including teller operations, platform activity, and Customer escalations.
• Promote operational excellence and compliance, including cash handling, vault management, control of negotiable items, fraud prevention, expense management, Customer privacy, and colleague safety.
• Engage Customers about loan products and facilitate application intake while maintaining active NMLS registration status.
• Lead, coach, and develop colleagues on customer service, product knowledge, advice conversations, and effective complaint resolution.
• Provide consultative financial advice and educate Customers about relevant products, services, and tools.
• Acquire and deepen the Store Customer base through sales and service activities, lead management, Customer outreach, and appointments.
• Lead lobby and frontline Customer experience activities; respond to inquiries, take ownership of complaints, and resolve escalated concerns.
• Complete and oversee routine to advanced transactions, including check cashing, large withdrawals, deposits, and loan payments, in accordance with Bank policies.
• Maintain appropriate colleague scheduling to meet Customer demand and compliance requirements.
• Maintain a professional and inviting Store environment in accordance with premises, marketing, and regulatory guidelines.
• Collaborate with TD Partners to serve Customers through the channels best suited to their needs.
• Oversee operational systems, Store administrative duties, vault audits and balancing, currency levels, and currency shipments and deliveries.
• Approve financial transactions using sound judgment to minimize risk, fraud, and potential financial losses.
• Ensure accurate and timely business processes, Customer due diligence, documentation, and compliance with policies and regulations.
• Escalate non-standard or high-risk transactions and activities, and participate in process improvement opportunities.
• Lead and support a high-performing team through feedback, coaching, performance input, onboarding, mentoring, and professional development.
• Set and monitor team objectives, communicate issues and information, and foster a cohesive, diverse, and respectful team environment.
• Participate in performance management activities for teller and platform teams under the direction of the Manager.
• Provide community services.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation and incentive awards, including potential cash and/or equity incentive awards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED