About The Position

The Assistant Store Manager assists the Store Manager in leading a customer-focused, top-line sales-driven, profitable, and productive store. The role motivates and inspires associates, supports a customer-focused selling culture, ensures execution of store KPIs, and holds employees accountable for following policies and procedures. The position is part-time and requires availability for 20–40 hours per week, including flexibility to work weekends, nights, and peak holiday periods.

Requirements

  • Passion for product, brands, fashion, and trends.
  • Must be at least 18 years of age.
  • Effective written, verbal, and presentation skills.
  • Strong communication skills.
  • Excellent time management skills.
  • Proficient in math and possesses strong computer skills.
  • Ability to work 20–40 hours per week, including weekends, nights, and peak holiday periods.
  • Ability to frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 35 pounds.
  • Ability to frequently sit or stand for long periods and climb ladders as needed.
  • Ability to talk and hear regularly; sit, stand, walk, use hands to handle or feel, and reach, twist, or squat frequently.
  • Ability to maneuver around sales floor, stockroom, and office areas.
  • Close and distance vision, depth perception, and ability to adjust focus.
  • Ability to work in an open environment with fluctuating temperatures and standard lighting.

Nice To Haves

  • High school diploma or equivalent preferred.

Responsibilities

  • Ensure team members deliver an engaging, positive, and authentic customer experience.
  • Handle customer situations according to policy and procedures, attempt to resolve issues, and escalate as appropriate.
  • Maintain a clean, organized, and safe store and stockroom.
  • Share customer feedback with the leadership team to improve the customer experience.
  • Serve as floor supervisor as needed, including covering non-peak periods and breaks.
  • Hold self and others accountable for completing operational tasks.
  • Coach and provide performance feedback to Sales Associates.
  • Recognize and reward outstanding associate performance.
  • Direct associates to ensure they understand company directives and standards.
  • Prioritize and delegate tasks to meet operational needs.
  • Support and execute visual directives and maintain company visual standards.
  • Drive efficiency in store operational processes.
  • Maintain merchandise flow, filling, and presentation standards in the store and stockroom.
  • Ensure associates follow company policies, procedures, and Safety Program practices.
  • Represent the PacSun brand through passion for product, brands, fashion, and trends.
  • Exhibit core value behaviors and motivate others to do the same.
  • Recruit, identify, develop, and retain talent.
  • Develop cross-functional partnerships and promote transparency, collaboration, and accountability.
  • Serve as a Pacsun advocate in the industry and marketplace.
  • Balance a strong management presence with approachability and encourage associate feedback and interaction.

Benefits

  • Associate discount of 30–50% off merchandise online and in stores.
  • Immediate 100% vested 401(k) contributions and employer match.
  • Calm Premium access.
  • Employee perks throughout the year.
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