Assistant Store Manager
About The Position
As Assistant Store Manager at Wolford, you will partner with the Store Manager to support daily boutique operations and help drive the boutique’s success. You will inspire and develop the team, lead by example on the sales floor, build long-term client relationships, and deliver the luxury customer experience associated with Wolford. The position offers an opportunity to develop a leadership career within a global fashion house. The role covers sales and client development, team leadership, store operations and compliance, inventory and cash management, and visual merchandising. You will support the boutique in meeting sales targets, coach team members, uphold company policies and brand standards, and help maintain an organized, safe, and secure store environment.
Responsibilities
- Drive and support the boutique in achieving and exceeding sales targets.
- Lead and assist with clienteling, CRM initiatives, and client engagement programs.
- Maintain a strong sales floor presence by motivating and guiding the team.
- Partner with management to plan and execute local marketing and outreach activities.
- Identify market opportunities and foster new business development.
- Communicate sales performance, KPIs, and company directives effectively to the team.
- Support recruitment, hiring, and onboarding of Sales Consultants in alignment with HR standards.
- Coach, mentor, and provide ongoing feedback to team members, including annual performance reviews.
- Enforce company policies, procedures, and standards, addressing disciplinary issues when necessary.
- Uphold the company dress code and ensure a consistent, professional brand image.
- Ensure adherence to operational, HR, financial, health, and safety policies.
- Assist with scheduling, timekeeping, and attendance management.
- Oversee customer complaint resolution in line with company guidelines.
- Manage inventory accuracy, stock control, and loss prevention.
- Supervise cash handling and reconciliation of POS transactions.
- Support assortment planning to meet customer and boutique needs.
- Coordinate semi-annual inventory counts and resolve variances.
- Monitor supply levels and ensure timely replenishment.
- Act as a key holder and oversee opening and closing procedures.
- Maintain high standards of store organization, cleanliness, and security.
- Ensure visual merchandising guidelines and brand standards are consistently executed.
- Maintain floor sets, fixtures, packaging, and stockroom organization.
- Conduct regular checks to ensure safety and functionality of store equipment.
Benefits
- Seasonal clothing allowance from each new collection.
- Paid vacation, personal, and sick leave.
- Comprehensive health insurance package.
- 401(k) contribution.
- Career growth and development opportunities within a global luxury brand.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
