Assistant Store Manager
Goodwill Industries of the Southern Piedmont • Matthews, NC18d
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Assistant Store Manager - Weddington- Full-time
Goodwill Industries of the Southern Piedmont•Matthews, NC
About The Position
The Assistant Store Manager helps lead the daily operations of a Goodwill retail store and donation center, supporting the Store Manager in creating a positive, productive environment for customers and employees. The role contributes to store sales and production performance, team development, customer and donor service, inventory flow, and financial and operational procedures. The position may act as Store Manager in the Store Manager’s absence. The role offers starting pay of $20.95 per hour, annual merit increases and production bonuses, and the opportunity to earn quarterly incentive pay based on store performance. Eligible team members may earn quarterly payouts of up to over $1,000 based on results. Goodwill retail stores and donation centers generate revenue to fund job training, employment placement services, and other community programs.
Requirements
- High school diploma or GED.
- At least 2 years of retail management experience, or equivalent education/experience.
- Strong organizational skills and leadership ability.
- Customer-focused, hands-on approach and ability to thrive in a fast-paced environment.
- Ability to talk, listen, stand, and walk for much of the workday; frequently use hands, reach, push, and pull; and occasionally sit, kneel, stoop, throw, or twist.
- Ability to regularly lift up to 10 pounds and occasionally lift up to 50 pounds.
- Strong close, color, and depth vision.
- Some local travel is involved.
Responsibilities
- Lead store activities to support strong sales and production performance.
- Support recruitment, interviewing, hiring, and onboarding of new team members.
- Train and develop staff in alignment with company standards.
- Review and verify daily sales reports, deposits, and financial procedures.
- Coordinate product flow and shipments to ensure inventory meets sales goals.
- Open and close the store, manage deposits, and secure the building.
- Provide excellent customer and donor service, including resolving complaints.
- Supervise the processing of donated goods to ensure quality and sales readiness.
- Organize and rotate merchandise by category and color.
- Promote team motivation through communication and performance feedback.
- Report maintenance needs and safety concerns to store leadership.
- Act as Store Manager in the Store Manager’s absence.
Benefits
- Starting pay of $20.95/hour.
- Annual merit increases and production bonuses.
- Quarterly incentive pay based on store performance, with eligible team members able to earn up to over $1,000 per quarter based on results.
- Free career development and skill-building classes.
- Generous employee discounts.
- Full-time medical, dental, and vision benefits.
- Paid time off.
- Tuition reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
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