Assistant Store Manager

Community Choice Financial Family of Brands•Anniston, AL

17d•Onsite

About The Position

The Assistant Store Manager at TitleBucks supports customers with financial services while gaining hands-on experience operating a store. The role develops leadership skills through account management, customer outreach, and risk management, and contributes to store performance, customer relationships, compliance, and team development. This is an in-person, full-time position in Anniston, Alabama, with a minimum schedule of 40 hours per week and regular attendance that includes weekends. The stated wage is $16.00 per hour. The position includes assessing and processing financial transactions, managing customer accounts and recovery efforts, supporting Customer Service Representatives, maintaining store security and compliance, and helping keep the store clean and operational. The Assistant Store Manager may also perform off-site duties such as vehicle appraisals, errands, and external marketing.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key-holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other computer systems.
At least 18 years of age, or 19 in Alabama.
Valid driver’s license, auto insurance, and a personal vehicle available for use throughout the workday; mileage is compensated.
Must complete a background check.
Ability to meet the physical demands of the position, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Nice To Haves

Management experience in retail, convenience store, grocery, finance, service, or a related industry.
Experience with check cashing, document verification, or money order processing.
Bilingual English/Spanish ability; this may be required at certain locations.

Responsibilities

Offer financial services suited to customers’ needs and support customer success.
Assess transaction risk and evaluate and accurately process loan and pawn applications, check-cashing transactions, and ancillary products.
Complete daily call campaigns to market services, build business, and maintain customer relationships and brand loyalty.
Oversee account management and recovery processes, including collection calls, with a focus on customer service and preventing losses and charge-offs.
Maintain accurate and reliable customer information in the point-of-sale system.
Provide support, coaching, and development to Customer Service Representatives, when applicable, to help ensure quality standards and safety procedures are followed.
Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing.
Work toward company performance standards through business-to-business partnerships, referrals, and in-store or community events.
Maintain office security and complete opening and closing procedures, including management of the vault and cash drawer.
Help ensure compliance with company policies and procedures and local, state, and federal laws and regulations.
Help conduct store audits, create reports, and compile financial data to support compliance.
Monitor and maintain the store’s internal and external appearance and cleanliness, address basic facility needs, and schedule maintenance services.
Work efficiently in a fast-paced, changing environment while managing multiple tasks and meeting individual and team performance standards.
Complete additional tasks as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends, for at least 40 hours per week.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training that can support movement among the company’s eleven brands.
Enrollment in a key-holder program designed to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage choices, all including telemedicine and medical spending account options (HSA/FSA).
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program access to mental health resources and life coaching for employees and family members.
Discount Marketplace access to discounts from nationwide and local retailers.
Paid time off, starting at 12 days in the first year and increasing with tenure.