06439 Assistant Store Manager
About The Position
The Assistant Manager supports the Store Manager in hiring, developing, and leading store associates; delivering optimal customer experiences; overseeing store operations; and maintaining brand standards. The role helps develop and execute strategies to achieve key performance indicators and financial targets through business analysis, action planning, effective communication, and accountability. Assistant Managers support the Store Manager across all areas of responsibility and take on the primary duties when the Store Manager is absent. The position supervises daily associate goals and activities to deliver strong customer experiences, maximize sales and KPIs, and build customer loyalty across in-store and omnichannel channels. It supports team recruitment, training, development, coaching, and accountability; ensures company processes and digital fulfillment strategies are carried out; and helps oversee inventory, payroll, scheduling, and store opening and closing procedures. The Assistant Manager also helps maintain a safe store, protect company assets, enforce loss-prevention procedures, and ensure HAZMAT compliance.
Requirements
- High school diploma or equivalent.
- Must be 18 years of age or older.
- Ability to lead or support a team of associates to meet business objectives.
- Effective communication skills with team members and management.
- Scheduling availability to meet the needs of the business.
Nice To Haves
- At least 3 years of retail sales or customer service experience preferred.
- At least 1 year of prior management experience preferred.
- Cosmetology license desirable but not required.
Responsibilities
- Supervise and support associates' daily goals and activities to deliver exceptional customer experiences, maximize sales and KPIs, and drive customer loyalty through in-store and omnichannel selling.
- Ensure brand standards are met, including merchandising, planograms, marketing, back-room standards, and dress code.
- Serve as a main point of contact for resolving customer issues and concerns; analyze store trends and anticipate customer demands.
- Engage, train, develop, recruit, coach, and counsel associates to achieve positive results and build a strong team.
- Hold associates accountable to company policies and expectations, resolve associate concerns, and communicate relevant company information.
- Build working relationships with Store Manager peers and maintain timely communication with AM/DM.
- Foster diversity, inclusion, and belonging.
- Ensure company processes are executed through training, management, analysis, and continuous improvement, including omnichannel fulfillment such as SFS, SDD, and BOPIS.
- Support effective inventory management, including ordering and shipment processing; manage payroll hours and schedule appropriately for business needs.
- Ensure store opening and closing procedures are performed correctly and follow through on company directives, assignments, and projects accurately and on time.
- Maintain a safe store environment and ensure safety policies and procedures are followed and enforced.
- Protect company assets by ensuring inventory and cash-control procedures are followed, including procedures related to shrink, damages, and banking.
- Use available reporting, tools, and technology, and ensure HAZMAT training and execution requirements are met.
- Perform all primary duties when the Store Manager is not present.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
