Assistant Store Manager

Barnes & Noble•Wellesley, MA

13d•Onsite

About The Position

The Assistant Store Manager (ASM) supports Paper Source’s vision by creating an engaging shopping experience where customers can explore creativity and return to shop. As deputy to the Store Manager, the ASM leads store operations and team deployment, maintains the store’s presentation, and helps deliver sales and profit through excellent customer service, team development, and effective use of resources. The ASM supervises day-to-day routines, upholds standards, develops team members, and partners with store leadership on staffing, scheduling, hiring, performance, and training. The role leads Sales Leads, Senior Sales Leads, and Customer Sales Associates, encouraging accountability and a positive employee experience. The ASM also serves as Manager on Duty for assigned periods, drives sales and operational results, ensures compliance with company standards, and opens and closes the building. The position involves working on the sales floor and requires physical activity, including prolonged standing, repetitive bending, lifting, and climbing. The posted starting hourly rate is $20.50. Benefits vary according to scheduled weekly hours and location; listed benefits include employee discounts, EAP, sick pay, paid time off, paid maternity and parental leave, company-paid holidays, 401(k) with company match, health coverage, spending accounts, disability benefits, life insurance, transit benefits, and tuition reimbursement, subject to eligibility and plan terms.

Requirements

At least two years of supervisory experience in a retail environment.
Experience managing and developing employees at all levels.
Effective organization, planning, and prioritization skills.
Ability to delegate and work through others.
Ability to communicate effectively and comfortably.
Experience building collaborative and productive working relationships at all levels.
Ability to consistently deliver honest and constructive feedback.
Passion for customer service and knowledge of, or desire to learn about, the brand and products.
Solid product knowledge and a strong understanding of current trends.

Responsibilities

Lead and supervise the store team and operations to ensure smooth day-to-day routines and procedures.
Hold team members accountable to role-appropriate standards and address performance opportunities promptly and fairly.
Manage team development priorities and build the skills needed to meet store demands.
Recruit, interview, train, and develop talented team members.
Support associate rosters and schedules that align with budget and business needs.
Provide consistent, friendly, informed customer service and train the team to deliver best-in-class service.
Execute visual merchandising and replenishment standards, maintaining a neat, tidy, shoppable, and inviting store.
Drive sales by guiding the team in campaigns, new item launches, promotions, enterprise orders, and customer engagement.
Partner with store leadership and provide insight and feedback on associate achievements and performance concerns.
Provide input for performance reviews, hiring, promotions, and disciplinary decisions, including examples and documentation as appropriate.
Coach and develop Senior Sales Leads, Sales Leads, and Customer Sales Associates, providing feedback and supporting career development.
Assess the store from the customer’s perspective and influence improvements.
Lead assigned Manager on Duty segments, meet sales and behavior targets, and coach other store leaders on MOD skills.
Achieve sales goals and deliver operational excellence through timely execution of processes.
Ensure compliance with company standards for safety, customer experience, store operations, and asset protection, including controlling shrink, expense, and payroll.
Communicate key issues and messages respectfully and with urgency.
Open and close the building while ensuring the safety of employees and customers.