Assistant Store Manager

Staples Canada • Albany, NY

12d

About The Position

The Assistant Store Manager drives store sales, services, and customer engagement and helps ensure the store is ready for business. The role builds customer relationships and loyalty by providing total solutions, while guiding the team to be positive, inclusive, and collaborative. The Assistant Store Manager provides leadership in community engagement, customer service, sales, and team development, and shares responsibility for total store operations and cost control. The role also acts as Floor Leader and partners with the General Manager on operational tasks.

Requirements

• At least 2 years of experience managing a sales team in retail or services.
• Experience managing and coaching a team in a customer-centric, solutions-based environment.
• Ability to engage and speak with customers and understand their needs.
• Strong communication, organization, and planning skills, with adaptability to changing business priorities.
• Ability to review results against business goals and strategies and deliver plans for growth and improvement.
• Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Ability to act honestly and with integrity regarding customer and business information.
• Ability to work cooperatively in a fast-paced and sometimes stressful environment.
• Ability to lift or move materials weighing 10 to 50 pounds, climb ladders, and stand and walk continuously.

Nice To Haves

• Experience using financial metrics to track sales progress and drive profitable sales and margins.
• Ability to network and engage with the community.

Responsibilities

• Ensure the store culture reflects Staples values and commitment to the community.
• Develop a high-performing team focused on exceptional store experiences, consultative selling, conversions, and total solutions for customers.
• Develop team performance through coaching, training, and role-playing.
• Meet sales and services goals, profit margin targets, and store operations execution expectations.
• Establish a business cadence for sales readiness.
• Provide daily direction on merchandising opportunities in the store.
• Assist with delegating operational tasks in partnership with the General Manager.
• Share responsibility for total store operations and cost control, and act as Floor Leader.
• Champion company initiatives and adapt flexibly to changes and responsibilities.
• Build customer relationships, understand customer needs, and support customer engagement.

Benefits

• Generous paid time off.
• Career development program.
• Weekly pay.
• Bonus plan eligibility.
• 401(k) with company match.
• Full medical, dental, and vision insurance.
• Associate discounts on in-store and online merchandise, services, and warranty plans.
• Discounts at hundreds of retailers, restaurants, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed