Assistant Store Manager

The Salvation Army Southern California•Great Falls, MT

12d

About The Position

The Assistant Store Manager works with the Store Manager to meet daily goals and oversee staff motivation and development, merchandise organization, production, customer service, and sales while maintaining a clean, organized retail setting. When the Store Manager is away, the Assistant Store Manager is responsible for the store’s daily activities and assumes the Manager’s responsibilities. The role requires cross-training in all store positions and other thrift store departments, including cashiering, stocking clothing racks, and tagging merchandise, and providing coverage as needed. The Assistant Store Manager provides leadership and direction to associates, supports department goals, coordinates staffing and production, and helps ensure safety, quality, and production requirements are met. The position also involves customer and community relations, handling customer complaints, store opening and closing procedures, and other duties assigned by the Store Manager. Work takes place in the thrift store, warehouse, and office; it may involve discomfort from weather, noise, dust, and dirt. The schedule is 40 hours per week and is flexible, including some evenings and weekends.

Requirements

High school diploma or equivalent.
Three years of demonstrated experience in a retail environment.
Strong interpersonal skills.
Demonstrated knowledge of cash controls and cashier procedures.
Experience reading computer spreadsheets and using email, the internet, Excel, Word, and other computer programs.
Ability to calculate figures and amounts such as discounts and margins.
Basic working knowledge of office machines.
Detail-oriented, cooperative team player who works toward management-set goals.
Ability to communicate professionally and amiably with Corps Officers, the Business Administrator, the Store Manager, employees, customers, and donors.
Ability to analyze information and evaluate results to choose solutions to problems.
Accuracy and thoroughness in completing work tasks.
Pleasant, cooperative demeanor with donors, coworkers, and customers; patience and professionalism.
Ability to delegate tasks and give oral and written instructions.
Self-starter with strong English verbal communication and good organizational skills.
Ability to work courteously with the public, maintain poise under pressure in a fast-paced environment, and demonstrate a customer-service mindset.
Ability to work with minimal direct supervision in production and/or warehouse areas.
Ability to read maps and assist with locating addresses.
Must complete and adhere to Protecting the Mission requirements and guidelines.
Valid in-state driver’s license and ability to pass The Salvation Army’s in-house driving test and motor vehicle record check.
If using a personal vehicle for Salvation Army business, must have current auto insurance.
Required Microsoft Office skills, including Word and Excel; working knowledge of integrated database applications and ability to learn new software with basic training.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously; stand for prolonged periods on a hard floor; continuously grasp, push, pull, and reach overhead; and repetitively lift 35 pounds.
Ability to produce written information such as receipts and understand written information including maps.
Able to perform essential duties with or without reasonable accommodation.

Nice To Haves

Retail and supervisory experience preferred.
Microsoft PowerPoint is helpful.

Responsibilities

Coordinate with the Store Manager to meet daily goals and oversee staff, merchandise organization, production, customer service, and sales.
Assume responsibility for daily store activities and the Manager’s duties when the Store Manager is absent.
Cross-train in all store positions and thrift store departments, provide supervisory coverage, and assist with cashiering, stocking, and tagging as needed.
Plan and prepare work schedules; train new employees and volunteers; motivate, develop, and direct staff.
Provide written input for employee evaluations and volunteer evaluations when needed.
Facilitate regularly scheduled staff meetings and communicate organizational goals and operational recommendations.
Ensure staff and volunteers are oriented to safety and accident policies and procedures.
Perform Store Associate duties when required and carry out other duties assigned by the Store Manager, which may include advertising, promotions, interviewing, hiring, and building customer loyalty.
Drive bank deposits as needed.
Cover open shifts and assist in store positions during busy periods.
Share responsibility for store opening and closing procedures with the Store Manager.
Arrange seasonal shopping and merchandise availability, and work with supervisors to achieve department goals.
Provide leadership and direction to assigned associates; maintain production schedules and ensure safety, quality, and production requirements are met.
Track and coordinate department manpower, production, and budget; analyze problems and implement countermeasures to improve department performance.
Coordinate with other Assistant Managers and departments.
Ensure employees treat customers and the public courteously; professionally handle customer complaints and promptly inform the Store Manager of the complaint and its resolution.
Attend regularly scheduled and mandatory staff meetings, including those outside scheduled shifts or standard workdays.