About The Position

The Assistant Store Manager assists customers with their shopping experience by leading all store departments in a way that promotes company growth and ensures the team delivers the products and service Cosentino customers expect. This is an exempt position and formally reports to the Store Director. The role oversees store and department operations, employee performance and development, customer service, product quality, labor costs, merchandising, and compliance with health, sanitation, and safety requirements. The Assistant Store Manager also supports community relations and may complete additional tasks or assist other stores and departments as needed.

Requirements

  • At least 2 years of management experience in a food service, retail, and/or grocery store setting.
  • Valid driver’s license required for deliveries.
  • Food handling permit must be obtained within the first 14 days of employment.
  • Liquor license required before the first day of work, if applicable.
  • Complete ongoing training and development listed in the Cosentino Learning Plan.
  • Ability to perform the listed essential physical activities, including lifting and carrying up to 50 pounds, pushing and pulling with peak force up to 50 pounds, prolonged standing and walking, reaching overhead, twisting, bending, squatting, and working in coolers and freezers.
  • Demonstrate the verbal, interpersonal, basic math, and reading skills required for the position.

Nice To Haves

  • High school diploma or equivalent.

Responsibilities

  • Supervise activities across all departments in an operationally effective, motivating, and respectful manner.
  • Promote cooperation, teamwork, high morale, positive communication, and recognition of employees’ work.
  • Coach employees, take corrective action, and conduct performance evaluations to improve individual and team performance.
  • Address employee relations issues and work with Human Resources when needed.
  • Interview candidates and hire high-quality employees for store departments.
  • Resolve customer complaints professionally and escalate issues to the District Manager or corporate team when appropriate.
  • Know and implement Cosentino Customer Service Standards.
  • Manage labor costs while balancing customer service needs with company expenditure controls.
  • Monitor the quality of each department.
  • Meet or exceed productivity standards for teams and individuals.
  • Promote new items and weekly specials through merchandising and creative displays.
  • Operate, clean, and maintain equipment safely and competently.
  • Know, follow, and ensure team compliance with health regulations, sanitation guidelines, and safety procedures.
  • Demonstrate effective verbal and interpersonal skills in customer and peer interactions, as well as the basic math and reading skills needed for the position.
  • Understand each department’s policies, practices, and procedures.
  • Communicate department goals to team members and implement plans to achieve them.
  • Maintain open communication with the Store Director about store issues, concerns, and incidents.
  • Oversee employee orientation and departmental training programs and identify additional development opportunities.
  • Participate in community relations and support a charitable image through appropriate use of monthly donation funds.
  • Complete additional tasks assigned by management, assist other stores or departments as needed, and gain new skills when necessary.
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