Assistant Store Manager

Nati Boutique•Brooklyn, NY

18d

About The Position

Nati Boutique is seeking an experienced Assistant Store Manager for its Cross Creek location. Reporting to the Store Manager, the Assistant Store Manager helps keep the store operating smoothly and efficiently, implements operational processes to attract and retain customers, drives sales, and works with the CEO and co-owner toward financial sales goals. The role provides key support to the team and leads by example in maintaining high standards of customer service. The position is in a high-volume fashion retail environment and includes assisting with sales, staff training and development, inventory management, customer service, and store operations. It requires availability to work five days and 40 hours per week, including regular weekends and some holidays. The role involves standing for up to eight hours and carrying up to 50 pounds, including moving large bags of inventory, with or without reasonable accommodation.

Requirements

At least 2 years of experience in an Assistant Manager role at a high-volume fashion retail company.
Solid understanding of sales techniques and customer-service best practices.
Excellent team-building and leadership skills, with proven experience coaching employees in tactics to attract and retain clientele.
Proven ability to lead a small to medium-sized Sales team to meet and exceed sales goals.
Familiarity with inventory control systems and procedures.
Upbeat, outgoing, engaging personality; able to initiate contact with customers and identify their shopping needs.
Proactive, can-do attitude and willingness to take on varied duties and help wherever needed.
High level of maturity, integrity, and attention to detail.
Ability to establish and maintain good rapport with coworkers and customers.
Availability to work 5 days (40 hours) per week, including regular weekend shifts and some holidays.
Ability to stand for up to 8 hours and carry up to 50 pounds, with or without reasonable accommodation.

Nice To Haves

Bachelor’s degree in management, business administration, or a relevant field.

Responsibilities

Assist with day-to-day responsibilities in a high-volume retail environment, focusing on driving sales.
Assist with training and developing new Sales Associates.
Help develop process improvements, link warehoused inventory into the store, track inventory performance, restock and organize items, and manage inventory overall.
Process exceptions, including returns, damages, and other customer service issues.
Ensure inventory is stocked and displayed to maximize sales.
Welcome customers, assist with clothing selection, keep fitting rooms ready by promptly clearing and returning merchandise to the sales floor, process transactions accurately and promptly, and execute end-of-day settlements accurately.
Maintain expert-level product knowledge by becoming familiar with store inventory.
Communicate customer questions, concerns, and feedback to the team promptly.
Maintain a professional and warm attitude that fosters teamwork, particularly during busy peak hours and seasons.
Help lead the Sales team to meet and exceed sales goals.