Assistant Store Manager Jobs

About The Position

Requirements

• High school diploma or equivalent.
• At least one year of experience in customer service, sales, or retail.
• At least three months of supervisory, key holder, or relevant leadership experience.
• Excellent verbal and written communication skills.
• Proficiency using phones, POS systems, Microsoft Office, and other computer systems.
• At least 18 years of age (19 in Alabama).
• Ability to pass a background check, conducted and considered in accordance with applicable law.
• Ability to meet the physical demands of the position, including frequently remaining stationary and standing for up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside the store; and operating mechanical controls such as a keyboard.

Nice To Haves

• Management experience in retail, convenience store, grocery, finance, service, or related industries.
• Experience in check cashing, document verification, or money order processing.
• Bilingual English/Spanish; may be required for certain locations.
• Valid driver's license, auto insurance, and a personal vehicle for use throughout the workday; mileage is compensated.

Responsibilities

• Offer financial services suited to customers’ needs.
• Assess transaction risk and evaluate and accurately process loan/pawn applications, check-cashing transactions, and ancillary products.
• Complete daily call campaigns to market services, build business, and nurture customer relationships and brand loyalty.
• Oversee account management and recovery, including collection calls, while focusing on customer service and preventing losses and charge-offs.
• Maintain accurate and reliable customer information in the point-of-sale (POS) system.
• Provide support, coaching, and development to Customer Service Representatives when applicable, ensuring quality standards and safety procedures are followed.
• Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing.
• Work toward Company performance standards through business-to-business partnerships, referrals, and in-store and community events.
• Maintain store security protocols and follow opening and closing procedures, including management of the vault and cash drawer.
• Help ensure compliance with Company policies and procedures and applicable laws and regulations; assist with store audits, reports, and financial data compilation.
• Monitor and maintain the appearance and cleanliness of the store, address basic facility needs, and schedule maintenance services.
• Work efficiently in a fast-paced, changing environment, manage multiple challenging tasks, and meet individual and team performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full-time schedule with regular in-person attendance, including weekends, for at least 40 hours per week.

Benefits

• Paid on-the-job training and a comprehensive new-hire program.
• Access to a learning management system with e-learning modules for professional and personal development.
• Cross-brand training that can support movement into opportunities across the Company's eleven brands.
• Enrollment in a key holder program designed to develop leadership potential for promotion.
• Performance-based career advancement.
• Educational reimbursement program.
• Multiple medical insurance coverage choices, including telemedicine and HSA/FSA medical spending account options.
• Traditional and Roth 401(k) retirement plans with a Company match.
• Company-sponsored life and AD&D insurance.
• Basic and enhanced voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
• Free access to mental health resources, life coaching, and other services for employees and their family members through the Employee Assistance Program.
• Free access to discounts from nationwide and local retailers through the Discount Marketplace.
• Paid time off starting at 12 days in the first year, with the amount growing over time.
• Relaxed business-casual dress code that includes jeans and sneakers.