Assistant Store Manager

O'Reilly Auto Parts•Mankato, MN

13d•$11 - $20

About The Position

The Assistant Store Manager supports the Store Manager with sales, customer service, store appearance, and store operations. The role manages the store during the Store Manager’s absence or on opposing shifts and leads team members in serving retail and professional customers. It also supports staffing, team member development and hiring, transaction and order processing, merchandising, policy compliance, store opening and closing, and maintenance of store facilities and equipment. Bilingual candidates are encouraged to apply.

Requirements

Sales Specialist Training.
Assistant Manager Certification.
RSS Certification.

Nice To Haves

Certified Parts Professional Certification.
ASE Certification.
Fluency in multiple languages; Spanish is highly desired.

Responsibilities

Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer service on the retail showroom, including team member execution of customer service programs.
Work with the Store Manager to ensure adequate staffing at the retail sales counter, especially during peak business hours.
Assist the Store Manager with setting team member goals, providing feedback, coaching and mentoring, and ensuring team members remain current on training.
Assist with recruiting and hiring tasks, including scheduling and participating in interviews, evaluating candidates, and collaborating with management on candidate selection.
Ensure the telephone is answered according to company policy.
Ensure buy online/ship to store orders, hub and store-to-store transfers, and DC add orders are processed promptly, and contact customers about arrivals as needed.
Use the electronic outside purchase order ledger to manage special orders and outside purchases efficiently and according to procedure.
Ensure customer returns and exchanges are handled efficiently and courteously, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged appropriately.
Ensure all merchandise, including core charges and warranties, is invoiced before leaving the store.
Ensure Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
Ensure team members comply with company policies, including posted schedules, management approval of schedule changes or deviations, and accurate clock-in and clock-out practices.
Perform store opening and closing duties, including end-of-day procedures, securing money and deposits, preparing bank deposits as needed, checking security lighting, locking and securing the building, arming or disarming alarms, and securing delivery vehicles in a designated area.
Assist the Store Manager in maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in-store service and test equipment, and delivery vehicles.
Perform other duties as assigned.