Assistant Store Manager

Community Choice Financial Family of Brands•Muncie, IN

13d•Onsite

About The Position

The Assistant Store Manager (ASM) supports customers with financial needs while gaining hands-on experience running a store and developing leadership skills. The role focuses on account management, customer outreach, risk management, customer service, and achieving individual and team performance standards. The position is based in Muncie, Indiana, and is in person. It requires a full-time schedule of at least 40 hours per week, including weekends. Store hours, schedules, and minimum required hours may change by brand and at the Company's discretion. The ASM evaluates and processes financial transactions and applications, manages customer accounts and recovery, maintains accurate customer records, and supports Customer Service Representatives when applicable. The role also helps maintain store security, regulatory compliance, operational standards, and store appearance. Work may include duties outside the store, such as vehicle appraisals, errands, and external marketing. The Company offers an hourly wage of $16.00. Benefits include paid training, professional development resources, cross-brand training, a key holder program, performance-based advancement, educational reimbursement, health coverage options, retirement plans, insurance and voluntary coverage options, an Employee Assistance Program, retailer discounts, paid time off, and a business-casual dress code.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency using phones, POS systems, Microsoft Office, and other computer systems.
At least 18 years of age (19 in Alabama).
Ability to pass a background check, conducted and considered in accordance with applicable law.
Ability to meet the physical demands of the position, including frequently remaining stationary and standing for up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside the store; and operating mechanical controls such as a keyboard.

Nice To Haves

Management experience in retail, convenience store, grocery, finance, service, or related industries.
Experience in check cashing, document verification, or money order processing.
Bilingual English/Spanish; may be required for certain locations.
Valid driver's license, auto insurance, and a personal vehicle for use throughout the workday; mileage is compensated.

Responsibilities

Offer financial services suited to customers’ needs.
Assess transaction risk and evaluate and accurately process loan/pawn applications, check-cashing transactions, and ancillary products.
Complete daily call campaigns to market services, build business, and nurture customer relationships and brand loyalty.
Oversee account management and recovery, including collection calls, while focusing on customer service and preventing losses and charge-offs.
Maintain accurate and reliable customer information in the point-of-sale (POS) system.
Provide support, coaching, and development to Customer Service Representatives when applicable, ensuring quality standards and safety procedures are followed.
Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing.
Work toward Company performance standards through business-to-business partnerships, referrals, and in-store and community events.
Maintain store security protocols and follow opening and closing procedures, including management of the vault and cash drawer.
Help ensure compliance with Company policies and procedures and applicable laws and regulations; assist with store audits, reports, and financial data compilation.
Monitor and maintain the appearance and cleanliness of the store, address basic facility needs, and schedule maintenance services.
Work efficiently in a fast-paced, changing environment, manage multiple challenging tasks, and meet individual and team performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends, for at least 40 hours per week.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training that can support movement into opportunities across the Company's eleven brands.
Enrollment in a key holder program designed to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Multiple medical insurance coverage choices, including telemedicine and HSA/FSA medical spending account options.
Traditional and Roth 401(k) retirement plans with a Company match.
Company-sponsored life and AD&D insurance.
Basic and enhanced voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Free access to mental health resources, life coaching, and other services for employees and their family members through the Employee Assistance Program.
Free access to discounts from nationwide and local retailers through the Discount Marketplace.
Paid time off starting at 12 days in the first year, with the amount growing over time.
Relaxed business-casual dress code that includes jeans and sneakers.