Assistant Branch Manager Jobs

About The Position

Requirements

• High school graduate
• Three to five years of branch experience
• Good keyboarding skills
• Ability to work calculator and computer
• Excellent communication and interpersonal skills
• Demonstrated leadership ability with effective supervisory skills
• Ability to meet and deal with the public in sales and problem-solving situations
• Fully experienced in two areas of the branch: Teller, Customer Service Representative, or Loan Secretary
• Fully knowledgeable of branch support functions
• Fully knowledgeable in the responsibilities of head teller or Customer Service Representative
• Ability to multitask and work efficiently and accurately in an atmosphere of frequent interruptions
• Outgoing and pleasant personality
• Above average knowledge of bank branch operations
• Ability to concentrate for extended periods of time paying attention to detail
• Ability to multitask

Responsibilities

• Assist management in the day-to-day operations of the branch, being knowledgeable in all areas to make decisions during the absence of the branch manager.
• Keep management informed on all situations.
• Stay current, maintain superior knowledge, and comply with all Farmers & Merchants products and services, policies, and procedures.
• Aggressively identify and pursue prospects for new business development through the referral program of the branch.
• Apply necessary selling and cross-selling skills to the products and services offered by the Bank to produce new business from existing and new customers.
• Make referrals to other product areas (investment, mortgage, etc.) and document on referral track.
• Achieve individual referral goals.
• Strive at all times to provide superior customer service.
• Focus on the customer at all times by smiling, calling the customer by name, and thanking them as they leave.
• Resolve customer problems and assist customers and staff in answering operational questions in an efficient and courteous manner.
• Own the problem or concern.
• Be proficient in two areas: Head Teller, Customer Service Representative II, or Loan Secretary with all responsibilities of one of these positions.
• Be fully trained and experienced in two areas to service as the utility float when needed.
• Be fully trained in all branch support functions.
• Be familiar with and provide information about a wide variety of bank products and services.
• Analyze customer needs and encourage bank services.
• Ensure that good customer service is provided in the Branch.
• Open accounts and work a teller window when needed.
• Assist in answering incoming telephone calls for the branch, always being prompt and courteous, providing quality customer service.
• Transfer calls promptly, take and deliver messages.
• Display at all times a positive cooperative spirit, professionalism, and a responsible attitude to staff and customers.
• Lead by example while being a team player.
• Maintain a neat and orderly work area and ensure that all negotiable and confidential information is properly secured.
• Protect the Bank and customer information; knowledge of customers and their relationship with the Bank must be kept in absolute confidence.
• Represent Farmers & Merchants Bank professionally and courteously while in contact with the public either in person or by telephone.
• Community involvement encouraged.
• Contact customers and business, community, and civic organizations to promote goodwill and generate new business.
• Perform other duties as assigned in order to meet the branch/bank needs.
• Assist management in the cross-training of staff and staff sales development activities.
• Confer and participate with the branch manager in resolving routine personnel issues.