Assistant Branch Manager - Woodcreek

First Service Credit Union•Houston, TX

About The Position

The Assistant Branch Manager supports and assists the Branch Manager in leading all aspects of branch operations to ensure superior service for internal and external members. The role helps develop, modify, and implement procedures for daily branch operations and ensures members’ financial service needs are fulfilled promptly, accurately, and courteously. In the Branch Manager’s absence, the Assistant Branch Manager is responsible for the branch facility and its contents, including their maintenance and security, and performs the Branch Manager’s duties. The position supports member services, lending, staff performance management, compliance, and facilities. It also serves members with transactions and account inquiries, promotes credit union products and services, conducts cash audits, contributes feedback on personnel matters, and resolves member complaints. The employee may need to travel to any branch for support and work Saturdays when scheduled.

Requirements

One to three years of similar or related experience.
High school diploma or equivalent.
Knowledge of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.
Ability to speak and write clearly and effectively in a variety of communication settings and styles.
Ability to prepare and maintain confidential records and reports.
Workable knowledge of Microsoft Office products, including Word, Excel, and Outlook.
Proactive and positive attitude toward members, supervisors, coworkers, and the credit union.
Ability to handle multiple projects simultaneously and work with limited supervision, using initiative and judgment.
Ability to prioritize tasks efficiently and attend to a broad range of activities.
Ability to transport a minimum of 10 pounds.
Ability to travel to any branch location for support when requested and work Saturdays when scheduled.

Nice To Haves

One to two years of college preferred.

Responsibilities

Support the Branch Manager in all areas of branch operations, including member services, lending, staff performance management, compliance, and facilities.
Perform the duties of the Branch Manager in their absence.
Educate members about credit union products and cross-sell products and services to meet member needs and individual goals.
Assist members with transaction requests and account inquiries accurately and promptly.
Perform account maintenance as requested, including personal and account data changes, address changes, and account closures.
Conduct random cash audits of Member Service Representative cash drawers and audit vault and ATM cash, if applicable.
Provide appropriate management staff with feedback on interviewing and hiring, personnel counseling and documentation, and performance reviews.
Resolve and follow up on member complaints and issues to provide high-quality member service.
Maintain knowledge of credit union products, services, policies, and procedures and communicate them effectively to branch employees and members.
Travel to any branch location for support as requested by management and work Saturdays when scheduled.
Present a professional image and attitude, prioritize tasks, use time efficiently, and maintain effective relationships with internal and external members.
Perform other job duties as assigned.