Assistant Branch Manager- Columbia, SC

1st Franklin Financial Corporation•Columbia, SC

1d•$19 - $20•Onsite

About The Position

The Assistant Branch Manager works closely with the Branch Manager and staff to meet customer needs, build relationships, and identify customer needs. The role uses interpersonal skills and business knowledge, and requires knowledge of the company’s products and services to deliver an exceptional customer experience. The Assistant Branch Manager interviews customers in a professional, patient, curious, and results-oriented manner. The role supports branch growth and profitability, manages loans and customer delinquency, oversees solicitation assignments and personnel matters, maintains customer service and timely communication, and follows up on audit results and recommendations. The position is performed onsite at the branch; working from home is not permitted. Travel, including overnight travel, is required as needed.

Requirements

High school diploma or equivalent.
At least 1–2 years of experience in financial services dealing with customers and managing staff personnel.
Ability to meet current licensing requirements of various state and federal regulators.
Ability to analyze relevant information and apply individual judgment.
Advanced interpersonal relationship skills across a variety of levels and differing social and business settings.
Ability to maintain confidential business and personal information.
Action- and results-focused approach.
Strong verbal and written communication skills.
Proficiency with Microsoft Office Suite products.
Ability to work onsite at the branch; working from home is not permitted.
Ability to travel, including overnight travel, as required.

Nice To Haves

Valid driver's license and ability to operate an automobile, unless no Branch Manager is available to perform this function, in which case these are essential job functions.

Responsibilities

Develop and ensure that branch growth and profitability goals and objectives are met.
Manage all loans, including approval of customer loans and sales finance contracts within delegated lending limits.
Maintain branch delinquency control and personally engage with delinquencies as appropriate.
Delegate daily solicitation assignments to new and existing customers.
Oversee personnel management, including hiring, termination, disciplinary actions, and salary administration.
Exemplify and expect consistently impeccable customer service.
Ensure timely and efficient communication to all branch employees.
Follow up on audit results and recommendations.
Build relationships with customers and identify their needs.
Interview customers professionally, patiently, curiously, and with a results-oriented approach.